NEOGOV · 2 days ago
Application Support Engineer
United States
Full-time
Remote
Senior Level
5+ years expNEOGOV is a fast-growing SaaS leader in the Public Sector, focused on serving clients through a centralized software platform. The Application Support Engineer will provide comprehensive application support, lead testing teams, and implement automation frameworks to ensure application stability and performance.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Provide comprehensive application support for platform products, ensuring their stability and performance in production environments
Lead a team specializing in manual testing, API tests, test automation, and performance tests, with a focus on identifying and resolving application issues
Lead the implementation of automation test frameworks to streamline issue identification and resolution, and ensure fast resolution of queries from the test team and customer support
Follow best practices for application monitoring and troubleshooting, and coordinate cross-team efforts to address and resolve application issues, acting as a central communication point between business, technology, and engineering teams
Promote efficient application support through automation, tools, and other best practices, and monitor application health and performance, escalating critical issues as needed
Review, evaluate, and document existing application support processes and solutions, and monitor defect status and backlogs, escalating risk areas as appropriate
Create and oversee plans for both automated and manual regression testing, with a focus on platform products involving identity login, ESB, and audit, to ensure application quality
Design, build, and maintain test frameworks for performance testing to ensure applications meet performance requirements
Manage multiple priorities across many products and in time-sensitive situations, prioritizing application support and testing methodologies based on prior areas of concern and areas of current/future development focus
Self-manage, comfortable with ambiguity, and able to work through it to get the right things done, and manage individual QA team resource allocations to projects, providing leadership/guidance of project level activities and career development activities
Ensure end-to-end QA/Staging/UAT testing initiatives, including thorough testing of identity login, ESB, and audit functionalities, and provide input to the estimation process for application support and testing efforts
Lead the development of application support strategies and test plan documents for upcoming projects, and identify and assess application risks using a systematic approach
Maintain regression test suites and other test case repositories, and advise QA Manager/Project Manager regarding overall quality of project and application health, raising outstanding issues through established channels
Mentor junior software quality engineers and coach team members on quality assurance and application support approaches, recommending appropriate practices to support product definition, design, development, and launch
Collaborate effectively with customer support and engineering teams to address and resolve application issues and improve overall application reliability
Qualification
Required
5+ years of experience in QA/testing, with emphasis on automation testing and some manual testing
Hands-on experience with API testing, Robot Framework, Postman, and JMeter
Proficiency in Python for scripting and automation
Strong understanding of platform engineering environments
Experience testing IDP systems, SSO logins, and message bus systems
Working knowledge of SQL and Elasticsearch for validation and troubleshooting
Experience with production monitoring and debugging using observability tools
Proven experience in leading QA teams or initiatives
Exposure to AI testing and prompt engineering concepts
Experience with testing platform products involving identity login, ESB, and audit
Demonstrated ability to communicate effectively with customer support and engineering teams
Analytical, debugging, and problem-solving skills
Excellent communicator and collaboration abilities
Detail-oriented, proactive, and self-driven
Comfortable working in a dynamic and fast-paced environment
Preferred
Experience with cloud platforms (AWS, Azure, or GCP)
Basic coding experience for debugging or small enhancements
Benefits
Full Benefits package (medical, dental, vision, etc.) for full-time employees
Generous PTO to support work-life balance
RRSP Matching
Paid Parental Leave
Remote working opportunities
Inclusive and diverse work environment
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase