Apply on Employer Site

HUB International · 21 hours ago

Claims Manager

Bryan, TX

Full-time

Onsite

Senior Level

5+ years exp

HUB International is a global insurance broker dedicated to providing a wide range of insurance products and services. The Claims Manager role focuses on managing the claims process for complex Commercial Lines accounts while also providing support for Personal Lines claims, ensuring efficient handling and collaboration with various stakeholders.

Financial ServicesInsuranceInsurTechRisk Management

Hiring Manager

Kevin Phillips

Responsibilities

Assist clients in understanding the claims process

Meet with clients to discuss carrier coverage positions

Assist clients in understanding outcomes, timelines, and key considerations in the claims process

Participate in client presentations, RFPs, webinars, and other client-facing activities as needed

Handle complex and high-profile claims for Commercial Lines accounts, with additional support for Personal Lines claims

Proper reporting of claims

Review carrier coverage position letters and prepare rebuttal correspondence when appropriate

Liaise with carriers, TPAs, adjusters, attorneys, and insureds to coordinate claim strategy and achieve resolution

Coordinate and conduct claims reviews with carriers and/or TPAs

Maintain claim files, diaries, documentation, and all required recordkeeping in internal systems

Create and maintain claims trending reports, lag time reports, and loss analyses for complex claims

Navigate and utilize carrier databases to track and monitor claim activity

Support accurate claim filing in coordination with Commercial Lines and Personal Lines service teams

Assist with marketing and sales efforts by supporting claims-related components for prospective accounts

Prepare professional correspondence independently

Perform other duties as assigned

Qualification

Claims management experienceTechnical knowledge of insuranceCPCU designationAdjuster/Broker licenseMicrosoft Office proficiencyClient service orientationAnalytical abilityVerbal communication skillsWritten communication skillsAttention to detail