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TriWest Healthcare Alliance · 13 hours ago

Manager, Training Delivery

Phoenix, AZ

Full-time

Hybrid

Mid, Senior Level

$95K/yr - $106K/yr

5+ years exp

TriWest Healthcare Alliance is dedicated to serving America’s heroes by connecting them to healthcare in their communities. The Manager of Training Delivery oversees the facilitation and execution of training programs, ensuring high-quality delivery and alignment with organizational priorities and compliance requirements.

Health Care

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Leads and supervises a team of Training Specialists to ensure effective facilitation of TriWest-approved content

Oversees the delivery of onboarding, role-specific, compliance, and external stakeholder training programs

Assists training logistics team with the coordination of training schedules, resources, and logistics to support seamless execution

Ensures consistency and quality in training delivery across multiple audiences and formats

Supporting minor content updates and collaborating with instructional design teams for larger revisions

Monitors training effectiveness through feedback, assessments, and performance metrics

Partners with leadership to align training delivery with organizational goals and compliance standards

Conducts regular observation and evaluation of training sessions to assess delivery effectiveness and provide constructive coaching and feedback

Develops trainer performance metrics and track progress toward individual and team goals

Drives continuous improvement of facilitation practices, leveraging participant feedback, performance data, and industry best practices

Serves as an escalation point for delivery-related issues and ensures timely resolution

Performs other duties as assigned

Qualification

Training delivery experienceInstructional design knowledgeLeadership experienceLearning management system (LMS)Adult learning theoriesCoaching skillsCustomer serviceCommunication skillsProblem solvingTime management

Required

Bachelor's Degree in education, instructional design, instructional technology, organizational development, HR, or related discipline or related field; OR equivalent experience, to include any combination of education and experience

U.S. Citizen

Must be able to receive a favorable Interim and adjudicated final Department of Defense (DoD) background investigation

5 years of experience in training delivery, facilitation, or corporate learning leadership

2 + years in a formal people supervisor or manager role

Preferred

Master's Degree in education, instructional design, instructional technology, organizational development, HR, or related discipline or related field

Experience in all phases of the design, development, implementation, facilitation, measurement and evaluation and delivery of technical and non-technical programs using appropriate adult learning theories