Apply on Employer Site

AIG · 7 hours ago

Business Analyst

Atlanta, GA

Full-time

Onsite

Mid Level

3+ years exp

AIG is a global leader in commercial and personal insurance solutions, seeking a Business Analyst to support users of the Global Complaints Management System (GCMS). The role involves providing leadership for reporting tools, optimizing business support models, and collaborating with stakeholders to enhance the platform's effectiveness and stability.

BankingFinancial ServicesInsurance

H1B Sponsor Likely

Responsibilities

Provide leadership for GCMS and integrated reporting tools (Cognos, PowerBI)

Assist in optimizing business support model for GCMS

Lead system & data design strategy to support global reporting needs, while supporting country-level regulatory compliance requirements

Lead system & data design strategy to support third party service provider access & management of complaints

Work with key business leaders and other partners, own the prioritization of feature and capability roadmap to assure best outcomes and investment returns

Monitor and report on overall GCMS health and trends

Work with Technology Support teams (L2/L3) in triaging, prioritizing and designing fixes and enhancement for GCMS and related reporting tools

Act as key contact person for the Technology teams in day-to-day activities

Co-operate with Business and IT leaders to drive enhancements

Understand the key challenges that sponsor and key stakeholders face

Work with stakeholders from across the organization (senior and junior) to develop solutions and ideas for identified business challenges. Apply various solution development techniques through facilitated workshops, direct engagement sessions, etc. to transform process, people, organizational design, roles, and technology

Qualification

Business Analyst experiencePowerBICognosData analysisProactive managementChange managementProblem-solvingCross-functional collaboration

Required

3+ years of experience as a Business Analyst or Product Owner

Knowledge of PowerBI or Cognos required

Excited with change and has successful track record in supporting change and transformation opportunities to enhance the customer experience in complex environments

Data driven and oriented, with ability to focus on key elements that drive difference

Demonstrated professional experience utilizing process methodology and practical application of data to drive business improvement

Metric oriented, with a track record of delivering value add solutions

Data driven decision maker who utilizes data to direct decision making

Must be proactive in managing issues by anticipating the outcome of the process and ensuring all necessary steps have been taken

Proven ability to navigate through an organization to 'get things done'

Experience working across functional, organizational and business boundaries, ensuring the entire process delivers the desired service level standard

Demonstrated excellent problem-solving abilities, in a practical way, to balance between addressing root cause and introducing changes in fast order

Ability to analyze data, determine root cause, and provide and/or develop an appropriate solution for resolution

Preferred

Insurance experience strongly preferred

Benefits

Total Rewards Program

Health, wellbeing and financial security

Professional development

Company

AIG

Glassdoor3.7

AIG is a global insurance company providing insurance products to support clients in business and in life.

Founded in 1919

New York, New York, USA

10001+ employees

https://www.aig.com/

H1B Sponsorship

AIG has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)

2024 (2)

2023 (4)

2022 (23)

2021 (5)

2020 (13)