ServiceNow · 3 days ago
Director, Product Management- Integrated Risk Management (IRM)
Addison, TX
Full-time
Hybrid
Director/Executive
12+ years expServiceNow is a global market leader in AI-enhanced technology, helping organizations work smarter and more efficiently. As the Director of Product Management for Integrated Risk Management (IRM), you will drive the strategy, roadmap, and delivery of core IRM products that assist enterprises in managing risk and compliance effectively.
Agentic AIBusiness Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS
Responsibilities
Understand and socialize a multi-year product strategy for IRM capabilities across the enterprise, and socialize the impact across the internal stakeholders
Lead an enterprise-wide 'Customer Zero' vision — driving adoption of new IRM capabilities across global teams
Partner with executive leadership to shape strategic priorities and communicate progress, value, and business impact
Own the internal IRM product roadmap — including feature prioritization, planning, dependencies, and delivery
Translate complex risk, compliance, audit, and resilience requirements into clear functional requirements and user stories for engineering
Own and champion AI features, capabilities, and Agentic workflows to continuously transform and evolve the risk & compliance space
Partner with other Product leaders to maximize leverage of ServiceNow’s AI platform through integrations, AI, and automation
Ensure scalability, data integrity, automation, user experience, and seamless integrations (e.g., with CMDB/APM, SecOps etc.)
Act as the central point of engagement among IRM, SecOps, Security Engineering, Audit, Compliance, Vendor Management, Business Continuity, and IT/Platform teams
Drive alignment with stakeholders across business, technology, risk, and audit functions
Lead cross-functional forums to define requirements, dependencies, and release plans for IRM modules and data integrations
Leverage deep expertise in GRC frameworks (e.g., SOX ITGC, NIST, ISO, CMMC, privacy, vendor risk, operational resilience) to guide product decisioning
Shape how IRM modules (Risk Management, Policy & Compliance, Audit, Vendor Risk, BCM, Regulatory Change, etc.) interoperate and scale within ServiceNow’s platform architecture
Evaluate data models, integrations, architecture choices, and quality of IRM implementations
Develop enablement plans — training, communication, release documentation, and adoption support across global teams
Define metrics and KPIs — for adoption, utilization, and value realization
Qualification
Required
12+ years of experience in Product Management, Integrated Risk Management, GRC, Compliance, Cybersecurity, or related domain
Proven track record as an inbound product manager owning roadmap, requirements, and execution — ideally in risk/compliance/IRM context
Strong knowledge of GRC frameworks (e.g., SOX, NIST CSF, ISO 27001, CMMC, COBIT, privacy, vendor risk, operational resilience)
Experience designing or implementing large-scale enterprise solutions across Risk Management, Compliance, Audit, Vendor Risk, Business Continuity, or Regulatory Change
Ability to translate ambiguous, high-level business problems into structured, actionable product requirements and roadmaps
Strong understanding of enterprise workflow automation, data-driven decisioning, and risk/control frameworks
Excellent communication, leadership, and influencing skills — comfortable presenting to senior leadership (VP/SVP levels)
Ability to work collaboratively across technical, compliance, audit, security, and business functions — influencing without direct authority
Preferred
Prior experience with ServiceNow IRM (or equivalent GRC/IRM platform) — especially across Risk Management, Audit, Vendor Risk, BCM / Resilience, and Regulatory Change modules
Experience integrating IRM with IT Asset Management, CMDB/APM, SecOps, vulnerability/asset data, third-party/vendor data, and audit workflows
Background in Customer Zero or internal governance transformation — driving own-organization IRM adoption and transformation
Experience in building or consuming continuous monitoring, control hygiene, or AI-enabled risk/issue automation workflows (e.g., automated control testing, continuous controls monitoring, risk scoring, AI/ML-driven issue remediation)
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
10001+ employees
H1B Sponsorship
ServiceNow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (910)
2024 (876)
2023 (807)
2022 (840)
2021 (447)
2020 (439)
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M
Leadership Team
Bill McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
Recent News
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