II-VI Aerospace & Defense · 3 hours ago
A&D Inside Sales Coordinator
Philadelphia, PA
Full-time
Hybrid
Senior Level
6+ years expII-VI Aerospace & Defense is a high technology company specializing in lasers and engineered materials. They are seeking an Inside Sales Coordinator to manage customer inquiries, quote generation, and order administration while collaborating with cross-functional teams to ensure customer satisfaction.
AerospaceAppsManufacturingSpace Travel
No H1B
U.S. Citizen Only
Responsibilities
Identify, qualify, and follow up on leads that come into the A&D business group
Quote generation and approval tracking
Process improvements/development support
Documentation and customer portal support
Respond to customer inquiries in a timely and professional manner
Act as liaison between Customers and Sales Account Managers
Receive, validate, process, and track customer’s purchase orders using company’s ERP system as well as acknowledge orders once scheduled/rescheduled
Provide sales order updates, issue RMA documentation
May need to interact with Product Line Leaders, Operations, Legal, Contracts, Finance, Planning, Production, and other applicable personnel to get information, timely approvals, and answers for customers
Proactive, self-directed daily follow-up on job related tasks
Other Sales, Customer Service, and Order Management duties as required
Qualification
Required
Minimum Associate Degree
Minimum of 6-8 years of related experience
Prior customer service, order administration, and/or sales support experience in a technical environment required
Experience preparing or processing quotes required
Experience processing sales orders and RMAs required
Experience communicating directly with customers required
Experience with Microsoft Office 365 tools required
Familiarity with an ERP system required (IFS and/or Oracle is ideal)
Familiarity with a CRM database system required (Salesforce is ideal)
Strong attention to detail, including the ability to follow through on multiple and changing priorities with a sense of urgency
Able to work productively in a fast-paced environment with a focus on self-motivated customer response
Exceptional team player. Ability to remain helpful with a 'can do' and 'find a way' attitude at all times
Process driven. Enthusiastic with a willingness to learn and share ideas
Excellent interpersonal skills as well as excellent verbal and written communication skills
Strong time management and organizational skills
Ability to excel in a cross-organizational, cross-cultural, multi-location team environment
Self-motivated and able to work productively with minimal supervision
Aptitude in decision-making and problem-solving
Preferred
Bachelor's Degree preferred
Technical background, knowledge, or experience preferred
Sales training and onboarding experience preferred
Understanding of Defense business and ITAR preferred
Benefits
Competitive compensation program
Company
II-VI Aerospace & Defense
II-VI Aerospace & Defense provides optical assemblies.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Sheila Campbell
Sr. Human Resources Business Partner
Recent News
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