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Endeavor Health · 4 weeks ago

Customer Service Representative II -LAB

Elmhurst, IL

Full-time

Onsite

New Grad, Entry Level

$19.89/hr - $28.84/hr

Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality care. The Customer Service Representative II will be responsible for answering calls, providing information, processing laboratory test results, and ensuring patient satisfaction.

CommunitiesHealth CareMedicalTherapeutics

H1B Sponsor Likely

Responsibilities

Actively promotes patient satisfaction and customer service values with all staff members. Treats patients with respect and caring. Follows up and resolves patient complaints. Instructs and encourages coworkers to treat patients and hospital staff courteously. Enhances the laboratory’s image by reacting positively with all customers

Answers telephones and provides routine approved information to physicians, nursing personnel and other staff regarding specimen requirements, test results and so forth, and relays other calls as necessary

Bursts, collates and distributes various laboratory reports for assigned laboratory departments. Maintains and files routine department reports and forms

Receives oral and written orders for blood draws, informs appropriate department personnel

Completes necessary forms and paperwork for drop-off specimen tests and forwards to appropriate department. Performs patient registration functions as necessary

Responds to routine inquiries regarding lab test ordering procedures, describes procedures for collecting specimens to patients, and describes procedures for ordering tests and collecting specimens to Hospital personnel

May prepare necessary lab forms for off site blood screens

Qualification

Customer ServiceLab ExperiencePatient RegistrationCommunication SkillsTeam Collaboration

Required

High School Diploma

Previous Lab experience

Benefits

Premium pay such as shift, on call, holiday and more based on an employee’s job (For eligible positions)

Incentive pay for select positions

Opportunity for annual increases based on performance

Career Pathways to Promote Professional Growth and Development

Various Medical, Dental, and Vision options

Tuition Reimbursement

Free Parking at designated locations

Wellness Program Savings Plan

Health Savings Account Options

Retirement Options with Company Match

Paid Time Off

Community Involvement Opportunities

Company

Endeavor Health

Endeavor Health is a health system helping community health and wellbeing, advancing health equity, and supporting local economic growth.

Evanston, Illinois, USA

10001+ employees

https://www.endeavorhealth.org

H1B Sponsorship

Endeavor Health has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)