Bowhead Technology · 1 month ago
Customer Technical Support Specialist (NEN)
Dahlgren, VA
Full-time
Onsite
Entry Level
2+ years expBowhead is seeking a Customer Technical Support Specialist (NEN) to provide customer support and technical assistance at the Naval Surface Warfare Center Dahlgren Division. The role involves troubleshooting hardware, software, and network issues, as well as managing data migrations and public folder management.
Child CareDigital EntertainmentHardwareSoftware
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Apply diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures. Specific support consists of troubleshooting hardware, software, and network related issues
Assist users with data migrations whenever the user's system is Tech Refreshed
Monitor the organizational mailbox to ensure that all users receive timely support in response to their requests for assistance
Provide public folder management support (e.g., permission and administrator roles)
Provide share drive management including administrative responsibilities, training content managers, and configuration management duties
Maintain and develop IT related procedures required to support the organization
Provide support to Information Management/Information Technology/and Information Assurance related data calls required of the Department Information Officer (DIO)
Provide input for the preparation of a monthly progress and status report
Qualification
Required
Requires a minimum of two (2) years of experience
High School Diploma required
Must demonstrate strong troubleshooting skills along with strong analytical and problem solving skills
Must demonstrate the ability to multi-task and work with others to resolve IT related issues
Requires an understanding of current Microsoft supported Windows operating systems
A high level of competency in both written and oral communications skills is strongly desired
Must be DoD 8570 IAT level II compliant (e.g., Security+) at time of hire
Intermediate to advanced level skills in Microsoft Office software suite - Word, Excel, Outlook, PowerPoint
Ability to communicate effectively with all levels of employees and outside contacts
Strong interpersonal skills and good judgment with the ability to work alone or as part of a team
Must be able to lift up to 10-15 pounds
Must be able to stand and walk for prolonged amounts of time
Must be able to twist, bend and squat periodically
Must be able to obtain/maintain a security clearance at the Secret level
US Citizenship is a requirement for Secret clearance at this location
Preferred
Bachelors Degree
Knowledge in the installation, maintenance, and administration of computer systems in a LAN/WAN environment
Familiarity with the Department of Defense (DOD) networking and security accreditation processes and procedures
A working knowledge of Windows Active Directory and current NMCI policies and procedures
Company
Bowhead Technology
Bowhead Technology aims to add value to children wellness through the use of smart technologies and compelling content.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$2.21M2016-05-25Product Crowdfunding· $0.21M
2015-07-01Seed· $2M
Company data provided by crunchbase