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BURNCO Rock Products Ltd · 10 hours ago

IT Support Analyst

Irving, TX

Full-time

Hybrid

Entry, Mid Level

2+ years exp

BURNCO Rock Products Ltd is a leading supplier of construction materials serving communities across North America. They are seeking an IT Support Analyst to provide hands-on support across their North American operations, ensuring timely and accurate resolution of technical issues for end-users.

Food and BeverageManufacturingReal Estate

Responsibilities

Serve as the onsite liaison for IT teams, including Networking, Infrastructure, Security, and corporate users

Collaborate with stakeholders to support IT business initiatives, drive best practices, and ensure standards and compliance

Manage vendor relationships and coordinate onsite services as needed

Provide timely, professional IT support via calls, emails, tickets, both onsite and remotely

Install, configure, and troubleshoot hardware, software, peripherals, networking equipment, VOIP, and mobile devices

Perform routine maintenance across multiple sites and maintain an accurate IT asset inventory

Train users on desktop and business applications, and develop IT knowledge base documentation

Manage user accounts within Active Directory and Office 365 hybrid environments

Track, escalate, and resolve incidents and service requests using ServiceNow

Collaborate with second- and third-tier support teams on complex technical issues

Provide onsite support for IT changes, maintenance, and configuration tasks

Maintain organization and standards within equipment and server rooms

Participate in emergency response and after-hours support as required

Proactively maintain and procure IT equipment to prevent service disruptions

Support onboarding and offboarding processes for users

Qualification

Active DirectoryMicrosoft Office 365ServiceNowITILA+MCSAWindows desktop supportCustomer serviceNetworking conceptsMobile devicesProblem-solvingOrganizational skillsInterpersonal skills