Apply on Employer Site

Libbey · 1 day ago

Sales Operations Specialist

Toledo, OH

Full-time

Onsite

Mid Level

3+ years exp

Libbey is a company dedicated to crafting the finest glass and tabletop products since 1818. The Sales Operations Specialist will provide sales support to enhance growth in Foodservice, Retail, and B2B channels by managing CRM systems, analyzing sales data, and collaborating with various departments to improve processes.

3D PrintingElectronicsManufacturing

Responsibilities

Provide dedicated support and effective communication to the regional sales team across all channels, assisting with all aspects of transactional and operational responsibilities

Act as a key liaison between Sales and internal departments (Pricing, Customer Service, Supply Chain, and Marketing) to ensure process efficiency and alignment

Assist in creating and maintaining sales presentations, lookbooks, and PowerPoint decks for customer-facing meetings

Manage sales lead uploads (batch reports, Construction Wire reports, etc.) and support lead generation efforts, including researching contact information and qualifying leads

Administer and maintain the CRM system, ensuring data accuracy, user adoption, and continuous process improvement

Manage CRM campaigns, including setup, tracking, and performance reporting

Develop, document, and optimize sales processes, including lead management, opportunity tracking, and pipeline reporting

Establish and champion a culture of continuous improvement and commercial excellence to maximize CRM effectiveness

Create and maintain training materials for CRM use, reporting, and dashboards; conduct related training sessions for the sales team

Analyze sales data to identify trends, monitor KPI's, and generate actionable insights to inform business strategy

Maintain, analyze, and report on customer and account data to support sales efforts

Build and manage dashboards and reports in Power BI and CRM platforms to visualize sales and performance metrics

Conduct account research and provide analysis to support sales initiatives

Lead and support projects aimed at implementing new systems or enhancing existing sales and CRM processes

Diagnose operational issues, analyze root causes, and develop data-driven solutions to improve efficiency and effectiveness

Collaborate cross-functionally to identify opportunities for process automation and workflow streamlining

Support marketing administration activities, including BOGO's, SPIFF's, and Advantage programs

Maintain and update supplier information sheets and vendor information requests

Oversee administration of the internal sales communications platform, including maintaining content and coordinating the sales training calendar

Proactively suggest and implement sales process improvements and support other sales initiatives as assigned

Lead, influence and empower the organization to fulfill our purpose (living our legacy, shaping our future, and winning as one)

Cultivate a diverse and inclusive culture where associates can thrive, make us better and fuel ideas/innovations to ensure our long-term success

Qualification

Microsoft Dynamics 365 CRMPower BISales support experienceAdvanced ExcelData analysisAnalytical skillsOrganization skillsAttention to detailCommunication skillsInterpersonal skills