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Pair Team · 5 hours ago

Bilingual RN Care Manager (Remote Flexible - Spanish Speaking)

United States

Full-time

Remote

Entry, Mid Level

$80K/yr - $95K/yr

2+ years exp

Pair Team is an innovative, mission-driven company focused on reimagining healthcare for underserved populations. They are seeking a Bilingual RN Care Manager to support patient-driven care plans and improve outcomes for individuals with complex medical needs, primarily working remotely with occasional community visits.

Health CareHospitalMedical

Growth Opportunities

Responsibilities

Primarily work with and support a caseload of individuals with complex medical needs

Work with individual to identify health/wellness goals and incorporate goals into a Shared Care Plan

Educate individuals on medical and behavioral health conditions (including medication) to improve health literacy

Provide medication reconciliation in collaboration with the individuals’s pharmacy

Provide care management services such as coordinating prescriptions and completing prior authorizations

Track and assure that all required assessments and screenings are performed

Collaborate with multidisciplinary care team to identify and address barriers to care

Identify clinical needs and triage escalations, providing brief interventions as necessary, with support from nurse practitioner clinicians

Collaborate on care issues with Enhanced Care Management team by participating in systematic case reviews

Consult with Enhanced Care Management team about clinical concerns or questions, provide educational training on chronic disease states, prevention, treatment, meds, and healthy living

Build trust and develop relationships with individuals experiencing homelessness, living with Severe Mental Illness/Substance Use Disorder, and living with multiple chronic conditions

Use relationship-based strategies to engage individuals in care, understanding that many may have lived personal experiences causing them to be initially hesitant or distrusting of the health care system

Seeks to listen openly to individuals and meets them where they are – understanding that adopting an “it’s not my fault but it is my problem” attitude in all communication styles and approaches

Qualification

Registered Nurse licenseBilingual – English/SpanishCare coordination experienceCRM databasesCultural fluencyEmpathyCommunication skillsProblem solvingDetail-oriented

Required

Must hold active Registered Nurse license issued by the state of California

Located in California (Preferred)

Previous experience in care coordination or case management

2-3+ years of experience working for a health plan or at-risk provider

Bilingual – English/Spanish

Strong technical skills and comfort with new technology innovation, past experience with CRM databases, basic Google suite, email, and video conferencing

Must have quiet and HIPAA-compliant at-home work environment with reliable Internet connection and cell phone

Strong understanding of cultural fluency

Demonstrated professional or personal lived experience working closely with individuals experiencing complex chronic needs, homelessness, or Severe Mental Illness/Substance Use Disorder

Empathetic with a drive to reduce barriers to healthcare and social services for underserved communities

Preferred

A fantastic listener and skilled at 'reading people' - able to understand how others may be feeling or thinking based on nuances, uncomfortable silences, or questions they ask

Excellent communication skills

Takes accountability to resolve a patient's needs to the best of his/her/their abilities

Comfortable building relationships with new people

Zest for problem solving, seeking answers, and thinking outside the box

Detail-oriented and organized self-starter

Reliable and comfortable in an ever-changing environment