Southall - Farm and Inn · 1 month ago
Spa Host
Franklin, TN
Full-time
Hybrid
New Grad, Entry LevelSouthall is a premier destination bringing nature, produce and people together in a powerful and unique way. The Spa Host at Southall is responsible for the overall guest experience, curating the spa journey, assisting with check-in, and ensuring a seamless spa experience for guests.
Hospitality
Responsibilities
Greet guests warmly and provide an overview of their spa experience
Curate and personalize the guest's wellness journey from arrival to departure
Communicate with the greeter’s cabin, valet, and other departments to ensure seamless guest transitions
Assist guests with check-in, including entering and updating information in the computer system
Modify and manage spa appointments as needed
Answer guest inquiries regarding spa services, products, and amenities
Process service charges, payments, and checkout procedures
Occasionally assist with restaurant reservations, activities, and other hotel needs
Prepare locker rooms and relaxation areas to maintain a serene environment
Collaborate with front-of-house hosts to guide guests through their spa experience
Ensure guests have appropriate robes, slippers, and amenities
Maintain cleanliness and organization of spa facilities, including locker rooms and relaxation areas
Restock supplies and refreshments for guest comfort
Support therapists and technicians by ensuring treatment areas are set up and ready
Assist with laundering and organizing linens and towels
Address guest requests and ensure a smooth flow of spa services
Qualification
Required
Previous experience in a service-oriented role
Strong organizational skills with attention to detail
Elegant verbal and written communication style
Proficiency in using booking systems and Microsoft office software
Friendly, approachable demeanor with a genuine passion for wellness and hospitality
Ability to work flexible hours, including weekends and holidays, to meet the needs of our guests
Must be detail-oriented and have ability to prioritize tasks
Must have enthusiasm and possess excellent customer service skills
Excellent communication, listening and reporting skills
The ability to work in a high-volume, busy service environment while maintaining composure, focus and a positive attitude
Must be a team player
Service experience required
Preferred
Luxury, hospitality, spa or wellness experience preferred
High School diploma or equivalent preferred
Additional certifications in hospitality or wellness services are a plus
Company
Southall - Farm and Inn
Southall is the evolution of traditional Southern hospitality, an authentic working farm with an inn, restaurant, and spa just outside of Nashville on over 325 acres of lush and rolling hills.
Founded in 2015
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase