DoorDash · 1 week ago
Senior Manager, Customer Success - Global
New York, NY
Full-time
Hybrid
Senior Level, Lead/Staff, Director/Executive
$173K/yr - $255K/yr
7+ years expDoorDash is a technology and logistics company focused on empowering local economies. The Senior Manager, Customer Success - Global will manage teams to drive customer success through strategic initiatives, ensuring clients achieve success with the SevenRooms platform.
AppsDeliveryE-Commerce PlatformsFood DeliveryOnline Portals
Responsibilities
Mentor, inspire, and grow a high-performing team by setting clear performance and growth objectives and providing ongoing coaching and support
Drive user adoption and retention by developing best practices and strategic engagement initiatives, and by collaborating cross-functionally to enhance the customer experience
Monitor incoming revenue and customer volume to ensure balanced workload distribution and appropriate resourcing across the Global CSM teams
Partner with Product, Sales, Marketing, Onboarding, and CS Strategy & Operations to enhance customer health scoring, implement proactive lifecycle strategies, and improve overall product adoption
Track customer engagement through data tools (e.g., Looker, Totango) to identify and mitigate churn risks through timely, data-driven interventions
Maintain deep product knowledge to ensure CSMs can guide customers to the most relevant features and functionalities, while capturing product feedback through our Product Ambassador Program
Demonstrate accountability by taking responsibility for decisions and global results, both good and bad. With a focus on how we can incrementally improve over time
Qualification
Required
7+ years managing and developing people (both individual contributors and people managers)
Lead through accountability, coaching, and continuous learning
Analytical and strategic, with a track record of using data to identify insights and drive customer growth
Comfortable using tools like Salesforce, Gainsight, Totango, Looker, or other customer success platforms to track performance and manage relationships
5+ years experience in Customer Success, Account Management, or a related customer-facing role at a SaaS company, ideally in a fast-paced, high-growth environment and across different segments (VSB, SMB and Enterprise)
Benefits
401(k) plan with employer matching
16 weeks of paid parental leave
Wellness benefits
Commuter benefits match
Paid time off
Paid sick leave in compliance with applicable laws
Medical, dental, and vision benefits
11 paid holidays
Disability and basic life insurance
Family-forming assistance
Mental health program
Company
DoorDash
DoorDash is a food delivery platform that connects customers with local and national businesses. It is a sub-organization of DoorDash.
10001+ employees
H1B Sponsorship
DoorDash has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (530)
2024 (510)
2023 (413)
2022 (612)
2021 (439)
2020 (126)
Funding
Current Stage
Public CompanyTotal Funding
$5.22BKey Investors
Durable Capital PartnersT. Rowe PriceDarsana Capital Partners
2025-05-27Post Ipo Debt· $2.75B
2020-12-09IPO
2020-06-11Series H· $400M
Leadership Team
Tony Xu
CEO and Co-founder
Stanley Tang
Co-Founder / Chief Product Officer
Recent News
Business – Latest Financial & Stock Market News | New York Post
2026-01-16
Crain's New York Business
2026-01-16
2026-01-16
Company data provided by crunchbase