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Woodforest National Bank · 1 month ago

Customer Experience Specialist I

Texas-The Woodlands

Full-time

Onsite

Entry Level

1+ years exp

Woodforest National Bank is a privately owned, award-winning bank focused on building relationships and serving communities. The Customer Experience Specialist I is responsible for delivering exceptional customer service in a call center environment, managing customer relationships, and supporting customers in achieving their financial goals.

Banking

Responsibilities

Manage customer relationships in an inbound/outbound call center and work in a fast-paced environment that requires accuracy, use of critical thinking while multi-tasking, toggling between multiple systems and reaching resolutions in an efficient manner

Will be required to meet and/or exceed minimum performance standards and will be measured with incentive opportunities across multiple operational thresholds

Provides timely and accurate customer service support such as processing service requests and account updates, resolving issues, and providing information regarding banking products, policies, online services, and customer accounts

Actively identifies appropriate opportunities to market additional bank products and effectively cross sell products to meet the customer needs

Will be required to read frequent updates and learning material; and must be able to implement immediately into calls with accuracy

Demonstrate flexibility to perform every other duty as assigned

Qualification

Customer service experienceCall center experienceBanking knowledgeMicrosoft WordMicrosoft OutlookProblem-solvingCommunication skillsOrganizational skillsTeamwork