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Metro Inc. · 1 month ago

Operations Training Specialist

Cincinnati, OH

Full-time

Onsite

Mid Level

3+ years exp

Metro is seeking an Operations Training Specialist to administer, organize, and conduct training and educational programs related to management and promotional development. The role involves maintaining training records, monitoring program effectiveness, and ensuring a positive work environment for employees.

GroceryRetail

Responsibilities

Present information, using a variety of instructional techniques and formats such as role playing

Organize and develop, or obtain, training procedure manuals and guides and course materials such

Offer specific training programs to refresh, maintain, or improve employees' job skills

Compile, prepare, and maintain reports and documents pertaining to training activities and

Select and assign instructors, supervise instructors, evaluate instructors' performance, and report

Monitor training costs to ensure budget is not exceeded, and prepare budget reports to justify

Keep up with developments in area of expertise by reading current journals, books, and magazine articles

Facilitate the development of strategies to meet or exceed organizational and department performance goals and objectives, monitor results, and recognize employee, department, and organization accomplishments

Oversee the continued development of all Line Instructor and Operator Trainer employees to keep them abreast of new technologies; oversee and direct the development of Training Management employees’ skills and understanding of procedures and policies, developing, implementing, monitoring, and overseeing adherence to performance standards. Advance staff through training, professional development, and promotional opportunities

Provide a positive work environment that does not discriminate based on race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran

Model, facilitate and encourage exemplary internal and external customer service, open communication, collaboration, participation and professional development among staff

Ability to work in compliance with Metro's safety and security policies

Other duties as assigned

Qualification

Training program developmentEmployee developmentProject managementMicrosoft 365Professional integrityCommunicationCustomer focusLeadership

Required

Excellent verbal, writing and non-verbal skills

Persuasive, consensus builder

Excellent problem-solving skills and a desire to exceed customer expectations

Competent in assessing employee skills: coaches, delegates, and supports employee development

Provides constructive feedback

Energetic, innovative self-starter, committed to continuous improvement and creative problem-solving

Exhibits and values commitment, leadership, accountability, diversity, honesty, fiscal responsibility, and the ability to maximize resources

Able to multi-task, plan and measure results, create and analyze data, excellent computer skills, accuracy and attention to detail, excellent project management skills

Bachelor's Degree or Associate's Degree with related equivalent work experience preferred

Three or more years related experience in commercial vehicle operation required

Working knowledge of Microsoft 365 including Word, Excel, PPT, Outlook and Teams

Commercial Driving License (CDL with Passenger and Airbrake endorsements) and forklift certified

Must also complete all necessary training prior to providing training to others

Completion of Train the Trainer and/or instructor class

Defensive Driving training certification