University at Buffalo Campus Dining & Shops · 10 hours ago
Customer Service Supervisor
Buffalo, NY
Full-time
Onsite
Mid Level
$19/hr - $23/hr
3+ years expUniversity at Buffalo Campus Dining & Shops is seeking a Customer Service Supervisor to manage day-to-day operations at the UB Card Office. The role involves overseeing front counter operations, providing superior customer service, and ensuring compliance with university procedures and regulations.
Education
Responsibilities
Processes online account requests, and balances daily
Sells all plans and accounts associated with the UB Card
Provides superior customer service at all times
Assists with marketing efforts to develop and sell new and established products
Monitors telephone communication with customers
Monitors meal plan changes to ensure proper recording and billing
Oversees the scanning of all paperwork
Manages the mailing of UB Cards
Processes photo submissions
Any other duties as requested by Management
Ensures UB Card Office employees follow proper procedures
Enforces UB Card, Dining Services, and University rules and regulations
Manages the issuance of Vendor and Tenant Door Access Cards
Monthly Inventory or Supplies and Card stock
Alerts the UB Card Manager to any workload issues and problems
Responsible for the operation of the UB Card Office in the absence of the Manager including evening and weekend hours
Assists the Manager in answering email inquiries from students, faculty/staff, and other University Departments
Processes daily balancing in the absence of the manager
Processes door access requests from CDS Units
Issues UB Cards for new CDS employees in coordination with CDS HR staff and adds appropriate meal plans and Unit information in CS Gold
Coordinates UB Card production for Graduate departments and Orientation Sessions
Maintains billing records for Faculty Chip Cards
Assists Faculty and Staff members when issues arise, primarily in reference to obtaining their initial UB Card and being the primary liaison for the UB Card Office and University Human Resources
Serves as a liaison with the Students Accounts office for purposes of insuring correct billing of student account charges
Qualification
Required
Associate's Degree preferred or 3 years work experience preferably in office environment
Working knowledge of corporate email system, MS Office, Internet Applications and browsers required
Knowledgeable in cash handling procedures including setting up banks for cashiers
Exceptional organizational, interpersonal and communication skills required
Ability to work quickly and efficiently in a high-volume, fast-paced environment
Driving between UB campuses is required
Preferred
Knowledge of University HUB system for billing and inquiry preferred
Knowledge of ID card systems preferred
Supervisory experience preferred
Company
University at Buffalo Campus Dining & Shops
Innovative cuisine, fresh flavors and great values are abundant at the University at Buffalo.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase