Burlington Stores, Inc. · 1 month ago
Manager Operations ServiceNow Platform
Edgewater Park, NJ
Full-time
Onsite
Mid, Senior Level
$115K/yr - $150K/yr
7+ years expBurlington Stores is seeking a Manager for their Operations ServiceNow Platform to lead the strategic and operational initiatives for the ServiceNow ecosystem. The role involves overseeing platform strategy, administration, and governance while ensuring alignment with business objectives and ITIL standards.
ApparelE-CommerceRetail
Responsibilities
Define and execute the ServiceNow platform roadmap in alignment with corporate IT and business strategies
Establish and enforce governance frameworks , including development standards, change management, and release management processes
Prioritize and manage the ServiceNow demand pipeline , balancing innovation, stability, and compliance
Partner with process owners and executive stakeholders to ensure the platform supports enterprise-wide service delivery objectives
Lead and mentor a team of ServiceNow administrators, developers, and business analysts
Oversee day-to-day platform operations and support, ensuring reliable performance and user satisfaction
Coordinate work across onshore and offshore teams , managed service providers, and vendor partners
Foster a culture of continuous improvement and service excellence
Oversee the maintenance, upgrades, and performance optimization of the ServiceNow platform
Manage the configuration, customization, and integration of ServiceNow modules (e.g., ITSM, ITOM, HRSD, CSM, GRC)
Ensure data integrity, CMDB accuracy, and platform security through policies and audit practices
Support the implementation of automation, self-service, and workflow enhancements to drive efficiency
Collaborate with IT leadership, business units, and process owners to identify improvement opportunities
Translate business requirements into scalable ServiceNow solutions
Communicate platform capabilities, new releases, and value realization to stakeholders and executives
Act as the primary point of contact for the ServiceNow partner and account team
Ensure compliance with enterprise security, privacy, and audit standards
Maintain proper access control, data protection, and regulatory compliance across the platform
Partner with InfoSec and internal audit teams to address findings and mitigate risk
Qualification
Required
Bachelor's degree in Information Technology, Computer Science, or a related discipline
7+ years of ServiceNow experience, with 3+ years in a platform management or leadership role
Proven experience managing ServiceNow ITSM, and at least one of the following: ITOM, HRSD, CSM, or GRC
Demonstrated success leading cross-functional teams and managing complex ServiceNow implementations
Experience working with offshore and/or managed service teams
ServiceNow Certified System Administrator (CSA) – required
ITIL v4 Foundation or Intermediate certification – required
Preferred
Master's degree in Information Technology, Computer Science, or a related discipline
ServiceNow Certified Implementation Specialist (CIS) in ITSM or related areas
PMP, Agile/Scrum Master, or similar project management credential – a plus
Benefits
Medical, dental and vision coverage including life and disability insurance
Paid time off
Paid holidays
401(k) plan
Company
Burlington Stores, Inc.
Burlington Stores, Inc., headquartered in New Jersey, is a nationally recognized off-price retailer.
10001+ employees
H1B Sponsorship
Burlington Stores, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (2)
2023 (7)
2022 (7)
2021 (4)
2020 (4)
Funding
Current Stage
Public CompanyTotal Funding
unknown2013-10-07IPO
2006-01-18Acquired
Leadership Team
Travis Marquette
President, Chief Operating Officer
Durand Guion
Senior Vice President, Fashion Office
Recent News
Maryland Daily Record
2026-01-16
2026-01-16
2025-12-30
Company data provided by crunchbase