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Landmark Theatres · 1 day ago

Floor Staff

Landmark Aquarius

Full-time

Onsite

New Grad, Entry Level

$18.20/hr - $18.20/hr

Landmark Theatres is focused on enhancing your escape through a diverse range of entertainment options. The Floor Staff will provide exceptional customer service while working in various roles such as Box Office, Concession, Usher, or Kitchen, ensuring a sophisticated entertainment experience for guests.

FilmMedia and EntertainmentPerforming ArtsTheatre

Responsibilities

Greet and welcome each customer

Assist with movie/seat selection and answers general questions

Provide friendly and efficient service including answering questions and resolving customer concerns

Use point of sale system to accurately process transactions and payments

Answer incoming phone calls and provide general theatre information

Responsible for accuracy of cash drawer, passes, vouchers, refunds/exchanges, and inventory

Checks and updates marquee and displays

Knowledgeable of amenities associated with each film

Issues/assists customers with hard of hearing and closed caption devices (in-theatre set up)

Upselling and suggestive selling concession items with each transaction

Operating and maintaining all concession and kitchen equipment

Perform daily opening and closing duties in assigned areas

Receiving and putting away deliveries (stock)

Complies with city, state and federal food safety and alcohol service laws where applicable

Knowledgeable of concession products and offerings

Maintain cleanliness in lobbies, auditoriums, restrooms and back of house areas

Assist customers with locating a seat or their assigned seat

Controls theatre access by ensuring customers have the appropriate tickets and directing customers to the correct auditorium

Perform auditorium checks to monitor picture, sound quality, and temperature including disruptive behavior (talking, cell phone usage, and suspicious activity)

Reports safety and security concerns to management (trip hazards, lights outs, broken seats)

Light Janitorial support