BrightFlow Technologies · 1 month ago
MSP Onboarding & Project Technician
Greer, SC
Full-time
Onsite
Mid Level
$55K/yr - $65K/yr
3+ years expBrightFlow Technologies is one of the Carolinas’ premier Managed Service Providers, seeking a skilled MSP Onboarding & Project Technician to join their growing team. The role involves client onboarding, project coordination, and technical implementation, ensuring seamless integration of new clients into their systems.
Information TechnologyInternetSoftware
Responsibilities
Serve as the primary technical lead during new client onboarding and project deployments
Develop onboarding checklists, coordinate tasks with internal teams, and ensure projects stay on schedule and within scope
Communicate project updates and deliverables clearly to clients and internal stakeholders
Configure and deploy systems, applications, and services for new clients (including Microsoft 365, 3CX, and Cloud documentation platforms)
Install, configure, and troubleshoot client environments including servers, workstations, network devices, and VoIP systems
Perform 3CX setup, call flow configuration, and ongoing management for client environments
Provide Tier 2-level support for escalated technical issues and assist the helpdesk team when needed
Maintain thorough documentation within our platforms
Review system alerts and proactively remediate issues before they impact clients
Participate in post-onboarding reviews to identify improvement opportunities in process and delivery
Collaborate with senior engineers to standardize procedures and implement best practices
Qualification
Required
3+ years of hands-on experience in an MSP environment
Proven experience managing or coordinating client onboarding and IT project deployments
Strong understanding of 3CX setup, administration, and troubleshooting
Working knowledge of Windows Server, Active Directory, Microsoft 365, DNS, DHCP, and networking fundamentals
Familiarity with PSA and RMM tools
Excellent communication and organizational skills with the ability to manage multiple projects simultaneously
Active certifications such as CompTIA A+, Network+ or Security+
Valid driver's license and ability to work onsite with clients when required
Preferred
Prior experience leading cross-team technical projects
Knowledge of VLANs, NAT, and basic routing/switching
Exposure to cybersecurity solutions, backup platforms, and cloud services (Azure, M365)
PMP, ITIL, or other project management-related certifications
Benefits
Health, dental, and vision insurance + PTO (after 90 days)
Company laptop, phone, and access to company vehicles
Fully stocked kitchen with your favorite snacks
Collaborative and supportive team culture
Ongoing training and professional development to grow your career
Company
BrightFlow Technologies
BrightFlow Technologies is a boutique IT firm focused on managed IT Services,VOIP Solutions,and wordpress websites for small businesses.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase