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MetLife · 1 month ago

Director Global Emergency Response Program

New York, NY

Full-time

Hybrid

Senior Level, Lead/Staff

$126K/yr - $168K/yr

8+ years exp

MetLife is one of the world’s leading financial services companies, providing insurance and asset management. They are seeking a Director of Global Emergency Response to lead the development and execution of the enterprise-wide Physical Emergency Response program, ensuring effective planning and coordination for emergencies across all MetLife sites.

Asset ManagementFinancial ServicesInsuranceLife InsuranceRisk Management

Responsibilities

Develops, implements, and leads MetLife’s Global Emergency Response Program. (Physical Emergency)

Implements global governance and reporting standards, ensuring clear ownership and accountability for Emergency Response program implementation

In conjunction with key partners, captures, manages, and supports metrics reporting to reflect both, readiness, and maturity of the organization’s Emergency Response capability

Prepare and deliver periodic presentations on the status of the Emergency Response Program, identified risks, and results of testing

Provide leadership support during emergencies, including coordinating site response, scheduling, and facilitating status meetings and providing written and verbal updates to MetLife stakeholders and senior leadership

Act as a core member of the US and Global Response Team providing guidance and oversight during crisis events

Benchmarks against industry standards to identify and implement best practices and procedures. for program maintenance

Works with technology teams and vendors to administer MetLife’s emergency notification system, including user access, training, documentation, testing, troubleshooting and data validation

Works with MetLife’s 3rd Party facilities management vendors to enhance standards where necessary or ensure compliance with life safety and contractual agreements

Leads the implementation of employee emergency response training and awareness programs in collaboration with MetLife partners and vendors

Qualification

Emergency Response ProgramGlobal Governance StandardsStakeholder EngagementAnalytical SkillsEmergency Management CertificationsLeadership SkillsMultilingual Capability

Required

8+ years of Emergency Response and Preparedness experience

A proven record of leading and implementing a global Emergency Response program in a multinational corporate organization

The ability to drive multi-stakeholder engagement, at all levels to deliver quality work in a timely fashion in a fast-paced environment

Strong analytical, organizational, and conceptual skills to manage a variety of simultaneous projects, programs, and assignments

Ability to remain flexible in a demanding work environment and to adapt to rapidly changing priorities

Demonstrated supervisory/leadership skills including effective written, oral, and listening communication skills; conflict resolution skills; the ability to work with and communicate with all levels of the organization

Willingness to travel within the US and globally as required