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Citi · 2 weeks ago

Infrastructure Tech Analyst

Irving, TX

Full-time

Onsite

Mid, Senior Level

$96K/yr - $145K/yr

5+ years exp

Citi is dedicated to the strategic financial management and optimization of its global technology infrastructure. The Infrastructure Tech Analyst will be responsible for optimizing technology infrastructure, leading projects, and collaborating with technology leaders to enhance services and deliver impactful results.

BankingFinanceFinancial Services

H1B Sponsor Likely

Responsibilities

Lead initiatives to optimize technology infrastructure, focusing on efficiency, resilience, and scalability

Drive the delivery of key projects, managing planning, coordination, and ensuring successful outcomes

Oversee work planning, task management, and coordination in JIRA, including sprint planning and daily operations

Perform advanced data analysis, database management, and create impactful data visualizations and dashboards using tools like Tableau

Identify and monitor Key Performance Indicators (KPIs) to assess performance, analyze trends, and inform strategic business decisions

Develop business intelligence insights on operations and project portfolio delivery

Act as a trusted partner and advisor to business and technology leaders, identifying solutions aligned with organizational goals and promoting transparency in financials, service delivery, and operations

Effectively communicate progress, updates, and insights on complex challenges to senior clients and partners

Engage with partners to gather direct feedback on service performance and drive client-approved delivery

Identify and analyze factors impacting task completion, delivery, or customer satisfaction, implementing controls to mitigate negative outcomes

Assess and manage risks (error, fraud), ensuring regulatory compliance and adherence to Citi policies

Apply sound ethical judgment in business decisions, safeguarding Citigroup's reputation, clients, and assets, and transparently escalating control issues

Drive innovation with an inquisitive technical mindset, actively participating in upcoming AI initiatives

Lead and motivate virtual teams, fostering connection, productivity, and clear goal alignment

Employ a holistic, systems-thinking approach to review data, apply business process improvement methodologies, and design processes supporting remote leadership

Qualification

SQLPythonTableauJIRAConfluenceSharePointMS PowerPointMicrosoft Project PlanExcelAnalytical skillsCommunication skills

Required

5+ years of progressive experience in technology infrastructure, FinOps, or a related service delivery role within a large, complex, and/or global enterprise, preferably in the Financial Services sector

Proven experience in applying initiatives to improve portfolio experience

Well-rounded technical abilities, including infrastructure and applications development

Demonstrated ability to influence and negotiate with senior leaders across functions to achieve tactical and strategic objectives

Strong communication, presentation, and analytical skills for effective stakeholder articulation and client expectation management

Detail-oriented with confidence in analyzing and interpreting data for reports, metrics, and presentations

Self-starter with strong problem-solving skills and a continuous improvement mindset

Accountable for end results, ensuring procedure adherence and contributing to organizational standards and strategic goals

Broad, comprehensive understanding across multiple client function areas

Bachelor's degree or equivalent experience

Technical Tools: SQL, Python (for data analysis/automation), Tableau (or other data visualization tools), JIRA, Confluence, SharePoint, MS PowerPoint, Microsoft Project Plan, Excel

Core Competencies: Effective written and verbal communication, Strong analytical and diagnostic skills

Benefits

Medical, dental & vision coverage

401(k)

Life, accident, and disability insurance

Wellness programs

Paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays

Company

Citi

Glassdoor3.8

Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Founded in 1812

San Antonio, Texas, USA

10001+ employees

https://www.citi.com

H1B Sponsorship

Citi has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2025 (1386)

2024 (849)

2023 (1375)

2022 (1117)

2021 (876)

2020 (901)