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PHI Air Medical · 1 month ago

IT Help Desk Intern

Lafayette, LA

Internship

Onsite

Intern

PHI Air Medical is a leading provider in the aviation sector, and they are seeking an IT Help Desk Intern. The role involves providing technical assistance and support for various IT issues while gaining hands-on experience in troubleshooting and problem-solving in a dynamic environment.

Air TransportationHealth CareMedical

Responsibilities

Serve as the first point of contact for customers seeking technical assistance

Analyze and identify LAN and PC-based problems to determine whether they are software, hardware, procedural, or a combination of these factors. This includes thoroughly investigating alternatives and documents prior to implementing corrective actions to provide the best possible solution

Ability to communicate effectively to assist customers in fixing issues and feel satisfied with the experience

Troubleshoot and repair desktop & laptop computers to ensure they interconnect seamlessly with multiple systems including network drives, LAN/WAN and all business productivity applications

Respond to request seeking assistance installing, modifying, or repairing computer hardware and software issues

On a regular basis, install new hardware/software, configure, and roll out new systems, and provide customer support and necessary one-on-one training/instruction

Ask educated questions and listen to customers to determine the root cause of the problem

Access software updates, drivers, knowledge bases, and FAQ's resources on the internet to assist with customer issues

Establish and maintain a positive professional relationship with IT technicians/specialists, customers, and clients

Follow up with customers to ensure issues have been resolved to their satisfaction

Logging all work completed into our helpdesk ticking system

Additional duties as assigned

Qualification

Operating systems knowledgeNetworking conceptsHardware troubleshootingCommunication skillsOrganizational skillsProblem solvingTeamworkTime managementSelf-motivated

Required

Currently pursuing a degree in Information Technology, Computer Science, or a related field

Basic understanding of operating systems (Windows, macOS, Linux) and common software applications

Familiarity with networking concepts and hardware troubleshooting

Demonstrated patience and overall courteous behavior when working with internal and external customers

Excellent communication skills (written and verbal) and the ability to understand the customer's needs and communicate technical issues in non-technical terms

Demonstrated ability to work independently and must be self-motivated and goal oriented

Superior organizational and time management skills

Ability to multitask and appropriately handle/escalate tasks with conflicting priorities

Possesses a passion for teamwork and problem solving