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OLV Human Services · 1 month ago

Patient Service Representative – Outpatient Clinic

Amherst, NY, USA

Full-time

Onsite

Entry Level

$18/hr - $23/hr

1+ years exp

OLV Human Services is seeking a Patient Service Representative for their Outpatient Mental Health Clinic. This role involves providing excellent customer service, greeting and registering patients, verifying insurance information, and assisting with appointment scheduling and prescription refills.

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Responsibilities

Answers phones, greets patients and schedules appointments in a friendly and courteous manner on a daily basis utilizing scheduling software

Confirms patient appointments daily by telephone and text system at least 2 days in advance

Utilizes insurance verification systems as outlined in Front Desk Policy

Contacts insurance companies for insurance verifications, and requests for referrals and preauthorization’s one week prior to the patient’s appointment

At the time of the patient appointment: Collects appropriate co-pays from patients

Makes copies of patients insurance card and scans into EMR

Enters and updates as needed demographic and insurance information into EMR

Answers patient questions regarding billing and financial information

Initiates new patient charts and updates current patient charts in the EMR data base, ensuring all insurance information is accurate on a daily basis

Assists Psychiatrist with prescription information and appointment scheduling

Provides general mailings to patients when necessary

Collects and distributes mail and messages

Maintains a neat and orderly work environment along with the patient waiting area

Adheres to all agency and program policies and procedures

Performs other duties as requested by supervisor

Qualification

Customer serviceData entryMedical codingInsurance verificationMulti-taskingHealtheNetEPACES/eMedNYAttention to detailCommunication skills

Required

High School Diploma

NYS Driver's License

Computer and data entry skills

Multi-tasking skills

Knowledge of counseling procedures, medical coding and billing

Knowledge of HealtheNet and EPACES/eMedNY

Excellent customer service skills with the ability to communicate effectively and courteously with the general public, patients, medical personnel, community agencies, and co-workers

Attention to detail