Chime · 2 months ago
Principal, Web Experience & Operations
San Francisco, CA
Full-time
Onsite
Senior Level, Lead/Staff
$147K/yr - $208K/yr
8+ years expChime is a financial technology company that is hiring a Principal, Web Experience & Operations to lead the development of their web platform. This role focuses on enhancing the user experience and technical performance of Chime.com, while driving the evolution of their content management system and site architecture to support growth and engagement.
BankingFinancial ServicesFinTechMobile Apps
Responsibilities
Define a 12–24 month roadmap for our headless CMS, reusable components, and Core Web Vitals improvements
Lead the WordPress-to-Contentful migration, managing content modelling, redirect planning, and author enablement, while protecting current search rankings and introducing AI-driven tools to support content updates and ingestion
Partner with the Product team to shape the platform strategy and technical roadmap
Own and report on site health, Core Web Vitals, performance, and site-wide conversion metrics in partnership with Analytics
Oversee the web production pipeline to ensure prioritized updates and deployments align with Chime’s goals
Establish and oversee a scalable operating model for Chime.com that enables cross-functional teams to easily request, prioritize, and launch new pages and site updates
Collaborate with the SEO/AEO and Content Strategy teams to ensure templates follow search and content best practices such as schema, internal linking, and metadata
Ensure the web platform enables experimentation and supports the CRO team’s testing needs
Ensure templates and components are designed and maintained to deliver an intuitive, fast, accessible, and reliable web experience that supports performance and enables teams across Marketing, Product, and Corporate functions
Qualification
Required
8+ years running large-scale or headless CMS platforms such as Contentful, Storyblok, Sanity, Strapi, or WordPress (headless)
Strong knowledge of Core Web Vitals, caching strategies, and performance-tuning techniques
Hands-on experience with technical SEO, structured data, and web accessibility
Proven skill in writing product requirements, prioritising backlogs, and running agile rituals
Ability to translate technical details for non-technical partners and keep projects moving
Comfort working with GA4, Looker, Google Search Console, and collaborating with data teams on reporting
Preferred
Experience leading or supporting a CMS migration is a plus
Bonus points for fintech or other regulated-industry experience
Benefits
In-office perks including backup child, elder, and/or pet care, plus a subsidized commuter benefit to support your regular commute
401k match plus great medical, dental, vision, life, and disability benefits
Generous vacation policy and company-wide Chime Days, bonus company-wide paid days off
1% of your time off to support local community organizations of your choice
Annual wellness stipend to use towards eligible wellness related expenses
Up to 24 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents
Access to Maven, a family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more.
In-person and virtual events to connect with your fellow Chimers—think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!
Company
Chime
Chime is a financial technology company that offers mobile banking services.
1001-5000 employees
H1B Sponsorship
Chime has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
$2.77BKey Investors
Sequoia Capital Global EquitiesDST GlobalMenlo Ventures
2025-06-12IPO
2025-03-01Debt Financing· $475M
2023-07-28Secondary Market
Leadership Team
Christopher Britt
Founder and CEO
Ryan King
Co-Founder
Recent News
Crunchbase News
2026-01-22
2026-01-20
Venture Capital Journal
2026-01-14
Company data provided by crunchbase