Carlex Glass America, LLC · 1 month ago
Technical Services Analyst
Lebanon, TN
Full-time
Onsite
Entry, Mid LevelCarlex Glass America, LLC is seeking a Technical Services Analyst to provide technical support for inventory items and customer communications. The role involves developing supplier relationships, ensuring part accuracy, and providing technical information to both internal and external customers.
AutomotiveManufacturingWindows
Responsibilities
Lead new model and OE part level change meeting. Measure lead times and identify bottlenecks to meet first to market goals
Work with Key Customers, Suppliers and systems to identify required launch information for NMI and change information for level changes
Provide continual support for functionality of Engineering Part Database and make changes as necessary
Work with Key Customer contacts on interchange or system corrections, submit SREA/PPAP’s as required by the Customer, when dual sourcing, location changes and reduction of redundancy strategies
Communicate SREA/PPAP and corrections to the organization through the NMI meetings
Quality, physical check of new parts against, descriptions to ensure part accuracy redundancy reduction. Manage rejects with suppliers from 1st communication, pickup, inventory removed from system and supplier credit being issued. Photograph the part and uploading into the Database
Participate in APQP or troubled supplier meetings and support and provide solutions
Develop supplier relationships on the OE side to get ahead of changes, adds, balanced out, deletions and critical supplier issues
Manage any excess inventory via the customer process for reimbursement per established obsolescence procedures
Respond to internal and external customer part concerns including ADAS for windshields, historical and current part information
Provide certification support for all Ford groups not managed by FCSD. Ford of China, Ford of Brazil, etc
Qualification
Required
Technical support experience including tracking new models and mid-cycle changes to inventory items
Experience in producing customer communications through Product Information Bulletins
Ability to ensure part accuracy for new inventory items and track rejected parts
Experience in maintaining systems for quality issues
Ability to develop Supplier relationships and Ford/Stellantis Engineering relationships
Experience in providing accurate certification information for international Ford teams
Ability to provide technical information for internal and external customers via email and website including ADAS systems
Experience leading new model and OE part level change meetings
Ability to measure lead times and identify bottlenecks to meet first to market goals
Experience working with Key Customers, Suppliers, and systems to identify required launch information for NMI and change information for level changes
Ability to provide continual support for functionality of Engineering Part Database and make changes as necessary
Experience working with Key Customer contacts on interchange or system corrections
Ability to submit SREA/PPAP's as required by the Customer
Experience in communicating SREA/PPAP and corrections to the organization through NMI meetings
Ability to perform quality physical checks of new parts against descriptions to ensure part accuracy and redundancy reduction
Experience managing rejects with suppliers from first communication to issuing supplier credit
Ability to photograph parts and upload them into the Database
Experience participating in APQP or troubled supplier meetings and providing solutions
Ability to develop supplier relationships on the OE side to anticipate changes and critical supplier issues
Experience managing excess inventory via customer processes for reimbursement per established obsolescence procedures
Ability to respond to internal and external customer part concerns including ADAS for windshields
Experience providing certification support for all Ford groups not managed by FCSD
Company
Carlex Glass America, LLC
At Carlex, we know serving a car owner ultimately means better serving car manufacturers and designers and those who service and repair cars.
Founded in 1989
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Ramzi Hermiz
CEO & Board Director
Herm Canil
Chief Operating Officer
Recent News
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