Leidos · 2 weeks ago
Rental Housing Customer Service Representative
Indianapolis, IN
Full-time
Onsite
Entry Level
$18/hr - $20/hr
3+ years expLeidos is seeking a Rental Housing Customer Service Representative at their FHA Resource Center in Indianapolis, IN. The role involves assisting renters, tenants, and property managers with resources and referrals to meet their rental needs, as well as providing support for homebuyers and homeowners.
ComputerGovernmentInformation ServicesInformation TechnologyNational SecuritySoftware
No H1B
Security Clearance Required
Responsibilities
Field phone calls on multifamily rental assistance requests including tenant complaints, in accordance with standard operating procedures
Handle backup calls from the public regarding buying homes and servicing their loans
Provide information and resources to customers to deliver customer service excellence
Use knowledge base and follow Standard Operating Procedures (SOPs) to answer customer requests
Document customer phone communications in an internal database
Qualification
Required
High School diploma or General Educational Development (GED) certificate
Minimum of two (2) years of property management experience plus (1) year contact center experience or telephone customer service experience
Ability to successfully obtain a Public Trust Security clearance, which includes a credit check and background investigation
10:00 am – 6:30 pm ET in Indianapolis, IN (subject to change based on customer needs)
English or Bilingual in English/Spanish is a plus - verbal and written
The capability to navigate multiple computer systems and applications, and utilize search tools to provide information to our clients
Excellent time management skills and dependability
Experience with MS Office (Outlook, Word, Teams)
Strong written and verbal communication skills including telephone etiquette
Keyboarding proficiency of at least 40 words per minute
Preferred
Experience with HUD-subsidized multifamily apartments or public housing
Call Center (Omnichannel)
Benefits
Paid Time Off (PTO) accrued based on Leidos policy, up to 15 days per in the first year (prorated based on hours worked).
Eleven paid holidays per year (prorated based on hours worked).
Access to benefits on the first day of employment (medical & dental insurance, 401K, Life, AD&D, Voluntary Disability plans).
Ongoing training opportunities to foster professional development.
Company
Leidos
Leidos is a Fortune 500® innovation company rapidly addressing the world’s most vexing challenges in national security and health.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2025-02-20Post Ipo Debt
2013-09-17IPO
Leadership Team
James Carlini
Chief Technology Officer
Theodore Tanner
Chief Technology Officer
Recent News
MarketScreener
2025-12-16
2025-12-16
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