Almo Corporation · 15 hours ago
IT Support Analyst
Philadelphia, PA
Full-time
Onsite
Entry, Mid Level
2+ years expAlmo Corporation is seeking an IT Support Analyst to support the daily operation of their IT help desk. The role involves providing technical support to internal employees, troubleshooting issues, and assisting with the management of IT hardware and software.
Consumer ElectronicsElectronics
Responsibilities
Provide friendly and helpful technical support to internal users requiring remote or onsite support for IT hardware and software, end-user printing, connectivity, and other infrastructure technical functions
Identify, analyze, troubleshoot, and resolve problems with the aim of eliminating recurrences and reducing calls to the help desk
Install, configure, deploy, and manage computers and other IT devices in accordance with corporate standards
Play a strategic role in the on-boarding program from an IT perspective, ensuring users are up and running as soon as they join JAM
Utilization of the Fresh Service help desk ticketing system to manage tasks, requests for support, and day-to-day activities
Follow up with users to ensure full resolution of issues
Direct unresolved issues to the next level of support personnel
Coordinate timely repair of computer equipment covered by the third-party vendor maintenance agreements
Assist with monitoring and maintaining inventory of all hardware and software in use by the company
Assist IT analysts with infrastructure applications/hardware and other duties as needed
Qualification
Required
2+ years' experience in a similar IT support role and structured environment
A strong working knowledge of computer systems, hardware and software
Proficiency with Windows 10/11 in an enterprise environment
Professional experience troubleshooting Microsoft 365 (Mail, OneDrive, Teams, etc)
Experience with daily management activities within Active Directory
Basic network knowledge and experience
Preferred
Experience with Microsoft Intune and Windows Autopilot
Related certifications (ie. CompTIA A+, Microsoft 365)
Related Post-Secondary Education or College degree
Company
Almo Corporation
Almo is a unique national distributor of Major Appliances, Luxury Appliances, Consumer Electronics, Housewares and Professional AV Equipment.
501-1000 employees
H1B Sponsorship
Almo Corporation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
Funding
Current Stage
Late StageTotal Funding
unknown2021-12-15Acquired
Leadership Team
M
Morris Green
Founder
Recent News
Company data provided by crunchbase