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Nozomi Networks · 9 hours ago

Associate Customer Success Manager

Dallas, TX

Full-time

Hybrid

Entry, Mid Level

Nozomi Networks is a leader in OT and IoT Cybersecurity, focused on protecting critical infrastructure from cyber threats. The Associate Customer Success Manager will engage with key customers to drive satisfaction, adoption, and retention, acting as a trusted advocate and primary contact for customer inquiries and needs.

Cyber SecurityInformation TechnologyInternet of ThingsNetwork Security

Growth Opportunities

Responsibilities

Develop and manage customer portfolio

Own and drive the customer lifecycle – protect, nurture and deliver exceptional service to all customers

Drive revenue growth by demonstrating successful achievement of customer guided value measures

Minimize customer churn through customer success plans and customer lifecycle management

Resolve customer requests and concerns ensuring improvements to customer experience

Improve customer experience through data and trend analysis, ensuring relevant reporting to influence communication and engagement strategies with the customer and internally

Maintain customer information accuracy to ensure that internal stakeholders always have clean data and customer information

Be a reliable point of contact and brand ambassador for Nozomi and its products

Work across departments ensuring proper customer visibility and outcomes are met

Aid in product design and product development through customer feedback

Assist in creating training courses and educational materials for other members of the department

Evaluate and improve tutorials and other communication infrastructure

Qualification

Customer success managementTechnical product supportITNetwork securityAccount managementData analysisFluency in SpanishProactive natureCommunicationOrganizational skillsLeadership skillsActive listening

Required

Fluency in both English and Spanish is required

Demonstrable experience onboarding customers, driving adoption and consistently achieving business outcomes

Deep understanding of customers concerns and thoughts regarding the use of products, recommending operational best practices, and the ability to troubleshoot as needed

Strong organizational skills with strong experience creating/maintaining account notes, developing and executing get-well plans and customer success playbooks

Technical skills - confidently conduct product demos, training and present technical reports to customers articulating value delivered

Experience working with brand image and promoting value through customer experience

Accountability, personal organization, and ability to multi-task

Self-driven and proactive nature

Excellent communication and interpersonal skills – able to compile and deliver technical reports and executive level presentations

Leadership and Competency engaging with CxO to technical staff

Experience analyzing and optimizing processes in the Customer Success department

Patient and active listener

Passion for service