Zippy · 1 month ago
Mortgage Loan Counselor
United States
Full-time
Remote
Entry, Mid Level
2+ years expZippy is a company focused on simplifying the loan process for manufactured homes, providing a digital experience for customers. The Mortgage Loan Counselor will engage with customers who are past due on their home loan payments, assess their financial situations, and collaborate to find suitable solutions while maintaining professionalism and empathy.
FinanceFinancial ServicesFinTechLending
No H1B
Responsibilities
Conduct outbound calls to our customers who are behind on home loan payments, demonstrating professionalism and empathy throughout interactions
Assess customers' financial situations, understanding the reasons behind payment delinquency, and collaborate to find suitable solutions
Utilize strong negotiation skills to establish feasible payment plans or alternative arrangements while adhering to company policies and regulations
Accurately document all customer interactions and agreements, ensuring compliance with legal and company requirements
Educate customers on the importance of timely payments, potential consequences of non-payment, and available resources to support them
Resolve customer concerns and disputes effectively, maintaining a positive and professional relationship to encourage continued cooperation
Provide regular updates on collection efforts, identifying trends and recommending improvements to management
Qualification
Required
2+ years of experience in collections or similar role
Proven track record of achieving outstanding customer satisfaction
Comfortable working in a fast-paced startup environment
Willingness to maintain and ensure a high level of integrity
Excellent written and verbal communication skills
Comfort learning new technologies – OneDrive (Microsoft systems), Asana and our proprietary custom built software
Preferred
Fluency in Spanish is strongly preferred
Benefits
Competitive Compensation: We offer a competitive salary with the potential for annual bonuses and variable pay, depending on your skills and experience.
Equity for All: As a part of our commitment to shared success, all employees receive equity in the company, allowing you to share in the growth and achievements of Zippy.
Remote Work: Enjoy the flexibility of working from home in a dynamic, remote-first environment.
Comprehensive Health Coverage: We provide medical, dental, and vision insurance, along with company-subsidized benefits like STD, LTD, and life insurance for you and your family.
Flexible Spending Accounts: Take advantage of medical & dependent care FSAs to help manage your expenses.
Training & Licensing Support: We invest in your professional growth with resources for training and licensing.
Paid Time Off: We offer generous PTO—and we encourage you to use it!
Wellbeing Programs: Access a variety of wellbeing resources, including Headspace, Gympass+, Fetch, Spring Health, SoFi, Perkspot, Ladder, and more through our Sequoia Wellbeing Programs.
Parental Leave: We provide paid parental leave to support you and your growing family.
No Meeting Wednesdays: Enjoy a mid-week break from meetings to focus and recharge.
Vibrant Slack Community: Engage with colleagues in our lively remote Slack community, featuring fun channels that connect people around shared interests like travel, pets, sports, food, and more.
Career Growth: We believe in promoting from within, offering you opportunities to grow your career with us.
Company
Zippy
Zippy engages in providing a simple, online, and fast loan.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$78.4MKey Investors
ETHZillaBrand Foundry Ventures
2025-12-15Series Unknown· $19M
2025-12-10Corporate Round· $21.1M
2024-10-11Series Unknown· $19.57M
Leadership Team
Jordan Bucy
Co-Founder, President & COO
Christopher Donsbach
Head of Community Partnerships
Recent News
2025-12-16
2025-12-11
thefly.com
2025-12-11
Company data provided by crunchbase