Waynes Pest Control · 1 month ago
Commercial Customer Service Representative
Buchanan, NY
Full-time
Onsite
New Grad, Entry Level
$21/hr - $23/hrWaynes Pest Control is a pest management company seeking a Commercial Customer Service Representative. The role involves handling customer inquiries through various communication channels, scheduling appointments, and providing support to clients and technicians.
ChemicalClean EnergyRenewable EnergyService Industry
Responsibilities
Answer client questions via phone calls, email, and chat
Schedule/Reschedule client service appointments
Verification of correct client account information
Handle “Alerts” sent by Technicians on client accounts
Collect payment on accounts with balances
Process additional client work requests
Schedule new client Intensive services
Escalate client issues/concerns to management
Be available for On-Call weekend hours as needed
Resolve issues with clients
Assess clients needs and recommend products and services
Maintain proficiency in all organizational safe working policies and practices
Performs miscellaneous job-related duties as assigned
Qualification
Required
Associate degree
Knowledge of the 5 boroughs and transit system is required
Proficient in Microsoft Office Products (Word, Excel, PowerPoint, etc.)
Knowledgeable about company's products and services, and customer-related policies
Strong communications skills
Organizational skills, ability to multitask
Strong problem solving and solution identification
Ability to collaborate with all departments and employees within the organization
Strong customer service skills
Work Independently within a group
Preferred
Previous Call Center experience a plus
Experience with PestPac Software a plus
Background in Pest Control, Termite, and/or Wildlife control a plus
Benefits
Medical, dental and vision coverage
Company-paid life insurance
Company-paid short-term disability
Optional supplemental benefits
Enrollment eligibility begins first of the month following date of hire
401(k) plan with company match
Weekly pay
Convenient direct paycheck deposit
Team Member reward and recognition program
Eight (8) paid holidays
Paid Time Off
Team Member referral bonuses
Opportunities to participate in community events
Company
Waynes Pest Control
At Waynes our goal is to provide World Class Service-Every Time! That’s why customers throughout Alabama, Mississippi, and Tennessee choose Waynes for Pest Prevention, Termite Protection, Lawn Care Services, and Mosquito Protection.
Founded in 1973
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase