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Delphi Digital · 1 month ago

Operations and HR Administrator

United States

Full-time

Remote

Mid Level

Delphi Digital is a research-driven firm dedicated to advancing the cryptocurrency industry. They are seeking a proactive and reliable HR and Ops Administrator to support organizational operations and provide essential support to their teams, focusing on HR administration and customer support.

ConsultingCryptocurrencyMarket ResearchVenture Capital

Responsibilities

Assist in HR related administration tasks such as onboarding and offboarding team members, setting up their user access, coordinating with payroll team, and following up on relevant documents to upload

Communicate clearly and effectively with customers, team members, and management

Customer support - Review and promptly respond to customer inquiries related to membership, subscription upgrades, downgrades, and any subscription issues, ensuring timely and accurate resolution to enhance customer satisfaction

Provide back up support to the Admin on the Research team with general administrative needs including porting research reports to WordPress and email sendout through hubspot and EmailOctopus

Maintain accurate records, documentation, and data entry with strong attention to detail

Assist with general administrative duties such as filing, reporting, and correspondence

Support the Business Operations Manager in developing operational policies and procedures as well as day to day tasks, as needed

Prepare Invoicing for Clients

Add order forms to agreed contracts

Send out client contracts, employee contracts, and other documents as requested through Docusign

Ad hoc creation of new member subscription accounts and trial accounts within Chargebee. This includes accurately setting up account profiles, defining subscription plans, and managing billing details to ensure accurate account setup and smooth onboarding experience for new customers

Assist on various projects as needed

Available and responsive on Telegram during work hours (9AM ET to 5PM ET), Monday to Friday

Contribute to a positive team environment and support colleagues as needed

Other duties and responsibilities as assigned