Neovia Logistics · 1 month ago
IT Analyst I
Coppell, TX
Full-time
Onsite
New Grad, Entry Level
0+ years expNeovia Logistics is a global leader in logistics solutions, and they are seeking an IT Analyst I to support their technical infrastructure across multiple facilities. This role involves delivering end-user support, managing tickets, maintaining asset inventories, and providing exceptional customer service while ensuring system performance and availability.
Logistics
Responsibilities
Delivers a range of enterprise hands-on and remote end point support services and escalations to Neovia clients at all assigned facilities
Performs ticket management responsibilities: records, tracks, and documents incidents and requests within the ticketing tool
Responds to service, product, technical, and customer relations questions in a timely manner, and escalates issues accordingly
Maintains asset inventory of all endpoints, software, and software licenses
Cooperates in projects such as training, documentation and exhibition installations
Provides regular reports, enabling IT services to be managed effectively, as required
Decommissions and/or disposes of IT equipment, according to guidelines, when applicable
Provides 24 / 7 / 365 on-call support (when assigned)
Ensures the delivery of exceptional customer service and tangible outputs. Relies on industry standards, best practices, and qualitative and quantitative data to support and/or refine operations methodologies
Performs other responsibilities as assigned, including overnight and potential international travel
Qualification
Required
Bachelor degree or an equivalent combination of education, certification, and relevant work experience
0-1 years of IT experience
In-the-field, practical experience supporting IT infrastructure
Some troubleshooting and technical aptitude in at least 3 of the following: Windows 7, MS Office 2013, MS Office productivity software for use performing job function, Thin Clients: Citrix solutions – XenAPP / XenDesktop, Switch, Wi-Fi and VPN Support, Telephony skills (IPT, PABX) : troubleshooting line problems/desk set support/system adds & changes, IPT (unified) solutions support (e.g., MS Lync), RF technologies support (e.g., hand held bar code readers, mobile computers), Smart hands support when requested (physical reboots, replace hardware, etc.)
Experience with Creating IT specific Work Instructions (KB articles), transformational IT (medium to large systems migrations), and a core understanding of networking concepts
Familiar with wiring closets (e.g., as MDF (Main Distribution Frame) and IDF (Intermediate Distribution Frame)
Physical Requirements: Work is primarily sedentary. Sits comfortably to do the work; however, there may be some walking, standing, bending, or lifting item weighing up to 15 pounds
Must be well-spoken, professional, customer service savvy, as this role will interface with all executives (if designated as ITFS Executive Support)
Establish and maintain effective relationships at all levels of the organization, and with external vendors and regulatory agencies
Effective written, verbal, and presentation skills with the ability to shift approaches based on audience
Ability to communicate complex issues/solutions in a manner that is easily understood and actionable despite the audience
Critical thinking abilities using fact-based troubleshooting skills
Ability to perform well within a fast-paced, deadline-driven environment that requires the management of multiple projects at once, without compromising quality and service levels
Ability to maintain confidentiality of extremely sensitive data at all times
Must have the ability to work well within a team environment as well as independently, have exceptional interpersonal and organizational skills and pay specific attention to details
Preferred
Active ITIL v3 (Information Technology Infrastructure Library) certification preferred
Knowledge of parts logistics methodologies, such as inbound/outbound logistics, just-in-time and just-in-sequence preferred
Supporting structured cabling initiatives (from planning to execution)
Company
Neovia Logistics
The best way to move the box is to think outside of it. As leading third-party contract logistics provider, that's exactly what we do.
5001-10000 employees
H1B Sponsorship
Neovia Logistics has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (4)
2023 (3)
2022 (4)
2021 (5)
2020 (4)
Funding
Current Stage
Late StageTotal Funding
$588M2022-08-02Debt Financing· $420M
2019-04-03Private Equity· $168M
Leadership Team
T
Thomas Musgrave
EVP, Chief Operations & Technology Officer
Recent News
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2025-08-21
2025-06-21
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