Planet · 1 month ago
Customer Success Manager - Commercial Markets
United States
Full-time
Remote
Mid, Senior Level
$114K/yr - $142K/yr
6+ years expPlanet Labs is a company that uses space to help life on Earth by operating the largest constellation of imaging satellites. They are seeking a Customer Success Manager for the Commercial market to manage and expand customer relationships, ensuring clients maximize the value of Planet's geospatial solutions.
AerospaceAnalyticsBig DataGeospatialRemote SensingSoftware
Responsibilities
Build and maintain strong relationships with commercial customers, ensuring they achieve their mission objectives using Planet’s products
Identify expansion opportunities within existing accounts and collaborate with sales teams to drive renewals and upsells
Work closely with customers to facilitate training, onboarding, and best practices on integrating Planet data into GIS and remote sensing workflows
Act as the voice of the customer internally, advocating for feature enhancements and product improvements based on feedback
Work closely with sales, product, and marketing teams to support customer needs, case studies, and events
Collaborate with internal stakeholders to share insights on the current status of key accounts and contribute to the development of strategies for future success
Qualification
Required
6+ years of experience in Customer Success, account management or similar
Bachelor's degree in a related field
Advanced working knowledge of remote sensing, GIS or geospatial imagery products
Advanced technical background, experience with remote sensing platforms and solutions
Ability to successfully communicate and coordinate with international customers & sales teams
Solid problem solving skills, proactive work style and ability to work independently
Ability to partner with leading global companies on scaling innovative technologies, understanding industry workflows and needs
Experience in earth observation and related fields
Excellent verbal and written communication skills in English, the language of the company
Ability to travel approximately 10% of the year domestically or internationally
Preferred
2+ years of technical experience working in GIS or remote sensing
Commercial vertical specific experience (e.g. agriculture, energy)
CSM experience with quantifying value of deliverables for customers
Benefits
Comprehensive Medical, Dental, and Vision plans
Health Savings Account (HSA) with a company contribution
Generous Paid Time Off in addition to holidays and company-wide days off
16 Weeks of Paid Parental Leave
Wellness Program and Employee Assistance Program (EAP)
Home Office Reimbursement
Monthly Phone and Internet Reimbursement
Tuition Reimbursement and access to LinkedIn Learning
Equity
Commuter Benefits (if local to an office)
Volunteering Paid Time Off
Company
Planet
Planet is an aerospace and data analytics company that builds small satellites and delivers information about the changing planet.
501-1000 employees
Funding
Current Stage
Public CompanyTotal Funding
$1.03BKey Investors
BlackRockBloombergNEFPrelude Ventures
2025-09-09Post Ipo Debt· $460M
2021-12-08Post Ipo Equity· $200M
2021-12-08IPO
Leadership Team
Will Marshall
Co-Founder & CEO
Robbie Schingler
Co-Founder and Chief Strategy Officer
Recent News
2026-01-13
Morningstar.com
2026-01-12
Company data provided by crunchbase