Apply on Employer Site

Shipfusion · 1 month ago

Fulfillment Systems Analyst

Las Vegas, NV

Full-time

Onsite

Mid Level

$65K/yr - $75K/yr

3+ years exp

Shipfusion is a dynamic company focused on providing brands with the best tools for eCommerce operations. The Fulfillment Systems Analyst will act as a connector between Product and Operations, ensuring that warehouse systems are utilized effectively and consistently across locations, while also supporting process execution and data-driven decision making.

E-CommerceLogisticsShippingSoftware

Growth Opportunities

Responsibilities

Observe and validate proper use of the WMS and related tools across warehouse functions

Identify deviations from SOPs and partner with Operations to confirm corrective actions

Support consistent process execution through documentation and structured feedback

Serve as the first triage point for warehouse user support tickets related to WMS and tools

Diagnose issues using internal utilities and reporting; resolve directly when feasible

Prepare complete, well-documented escalations for Development Support

Surface recurring issue patterns that indicate training gaps, process issues, or product defects

Use advanced tools and analytics to guide Operations on slotting, system usage, and workflow optimization

Provide insights that improve associate productivity, client throughput, and warehouse efficiency

Enable Operations to make informed, data-driven decisions using product tools and reporting

Co-develop audit frameworks and logs measuring adherence to key system and process standards

Maintain centralized compliance dashboards and trackers used by leadership

Ensure audit results reflect operational reality and drive improvement rather than blame

Collect feedback from associates and managers on system usability and process pain points

Translate insights into clear, actionable recommendations for Product

Verify that new features or process changes are adopted and functioning as intended

Consolidate observations into concise scorecards and reports for Product and Operations leadership

Identify trends or systemic issues requiring product or process changes

Present findings in governance meetings and track progress to closure

Conduct hands-on user research on the warehouse floor to understand how associates interact with WMS tools, scanning workflows, and system interfaces

Observe usability friction points and gather qualitative insights to inform product design and improve user experience

Benchmark tools, workflows, and capabilities against industry practices and competitor solutions

Provide synthesized findings that influence product roadmap decisions and ensure Shipfusion’s tools remain competitive, intuitive, and operator-friendly

Qualification

WMS experienceLogistics operationsProcess observationData analysisCommunicator

Required

3–4 years of relevant experience in logistics, operations, or a related field

Strong understanding of fulfillment operations; WMS experience required

Skilled in process observation, documentation, and audit facilitation

Analytical thinker comfortable with data and diagnostic tools

Strong communicator able to collaborate effectively across Product and Operations

Preferred

Background in logistics, process improvement, or product preferred

Benefits

Comprehensive Health and Dental Coverage: Enjoy peace of mind with health and dental benefits for you and your loved ones, starting from day one.

Generous Vacation Time: Recharge and explore with 15 days of paid vacation and 5 paid wellness days.

Vibrant Company Social Events: Connect and celebrate with exciting social events that bring our team together.

Hybrid Work Opportunities: Enjoy the flexibility and convenience of working from the comfort of your home.

Exclusive Employee Discounts: Enjoy special savings with our employee discount program on your favorite products.

Employee Assistance Program (EAP): Access to comprehensive support services that promote employee well-being and work-life balance.

Calm App Subscription: Receive 100% coverage for the Calm app, providing you with resources for meditation, sleep improvement, and stress management.

Positive Company Culture: Join a workplace known for its supportive, inclusive, and dynamic culture.

High Employee Retention Rates: Be part of a company where employees are valued and tend to stay, reflecting our commitment to employee satisfaction and growth.