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Notre Dame Federal Credit Union · 1 month ago

Assistant Vice President and Branch Manager

Fort Wayne, IN

Full-time

Onsite

Mid Level

3+ years exp

Notre Dame Federal Credit Union is opening a new branch in Fort Wayne, Indiana in early 2026. The Assistant Vice President and Branch Manager is responsible for motivating the team to acquire, expand, and retain member relationships while managing branch operations and achieving sales goals.

BankingFinanceFinancial ServicesImpact InvestingInsurance

Responsibilities

Actively model sales and service behaviors necessary to achieve branch goals in sales and member satisfaction

Continually observe partners to provide staff with constructive feedback to improve their sales skills and results

Review performance standards and expectations of team members to assure effectiveness and accountability

Provide timely and ongoing performance coaching and feedback through formal performance appraisals and regular informal coaching sessions

Responsible for the communication and interpretation of overall organizational purpose, critical measures, and strategies as it relates to their individual branch and team member goals and expectations that contribute to their success

Responsible for developing a staff of highly engaged partners as measured by annual partner surveys

Recognize positive behaviors, achievements, and results exhibited by partners in a consistent and professional manner

Ensure partners are trained and held accountable for operational policies and procedures

Support and encourage the organization’s commitment to learning by facilitating team participation in training while insuring member service levels are at acceptable levels

Work closely with appropriate personnel and human resources to effectively carry out staff disciplinary actions up to and including terminations

Responsible for their continual individual professional development and improvement of their leadership skills and competencies including, communication, thinking and analyzing, business understanding, interpersonal, leadership, management, and self awareness skills

Responsible for developing and implementing strategies and tactics necessary in achieving established targets for net and gross sales for their branch

Responsible for developing and implementing strategies and tactics necessary in achieving established targets of deposit growth for their branch

Responsible for developing and implementing strategies and tactics necessary in achieving established targets of loan volume for their branch

Responsible for developing and implementing strategies and tactics necessary in achieving established targets of overall products and services per member for their branch

Utilize member feedback systems to measure and enhance member service levels that promote member relationship growth and loyalty

Responsible for developing and implementing strategies and tactics necessary in achieving established targets for member satisfaction for their branch

Actively model appropriate and positive member service behaviors designed to increase member loyalty

Consistently observe and coach staff to continually improve partner skills in improving member satisfaction levels

Ensure member service activities are in compliance with Notre Dame Federal Credit Union’s board policies, management procedures and applicable state and federal laws and regulations

Actively seeks to add new SEG’s to the Credit Union’s field of membership and to increase member business relationships through attending community events (Business after Hours, community volunteerism), and by other appropriate means

Responsible for the management and control of the operational expenses of their branch

Responsible for ensuring those transactions of tellers and financial specialists are extremely accurate with a minimal amount of errors

Insure that all scheduled audits are carried out in an efficient, timely, consistent, and accurate fashion

Maintain security by ensuring that all security procedures are followed, equipment is maintained and tested, and that partners adhere to cash management policies and procedures

Ensure that all partners’ labor hours (working & nonworking) are accurately recorded on a timely basis through the Credit Union’s time and attendance systems

Ensure that partners apply appropriate skill in controlling loan and fraud losses

Manage facility by ensuring proper maintenance, repairs and other facilities needs with assistance of the facility manager

This position directly supervises the Assistant Branch Manager, Member Service Representatives and the Service Supervisor; indirectly supervises the other partners in the branch

This position carries out supervisory responsibilities in accordance with the organization's policies and applicable laws

This position’s responsibilities include: interviewing, hiring, and training partners; planning, assigning, and directing work; appraising performance; rewarding and disciplining partners; addressing complaints and resolving problems

The Assistant Vice President and Branch Manager is expected to attain branch goals in savings, lending, account relationships, transactions, and membership growth, and sales

Qualification

Financial products salesCoaching staffBranch managementNotary Public certificationMember satisfaction strategiesMathematical skillsCommunication skillsProblem-solving skillsInterpersonal skillsLeadership skills

Required

This position requires a Bachelors' degree and three to five years' experience in a financial institution

Must possess demonstrated success in selling financial products, coaching staff members and working knowledge of retail financial products and services

May require Notary Public certificate to execute documents on behalf of members and the Credit Union

The ability to read, analyzes, and interprets general business periodicals, professional journals, technical procedures, or governmental regulations are required

The ability to write reports, business correspondence, and procedure manuals and the ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public is required

The ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume is required with the ability to apply concepts of basic algebra and geometry

The ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists is frequent

The ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form, and communicate such with members and partners is required

The ability to interpret a variety of instructions furnished in written form, including but not limited to Loan Policy and Procedural Manuals, Regulation Z, Section 91 - The Fair Credit Reporting Act, and UCC, personal and business financial statements and credit reports is also a requirement

Intermediate to expert skill level is required to operate a CRT unit to access the Credit Union's accounting system and member account information

Basic input, output, error correction, general ledger account structure knowledge essential to be able to perform the job

Intermediate to expert ability to operate a personal computer to perform accounting tasks such as account reconciliation, access the Federal Reserve Account and the Corporate Credit Union account is expected

Basic spreadsheet application knowledge is desirable, but not absolutely essential