Call Center Representative jobs in United States
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ATC ยท 1 month ago

Call Center Representative

positionIowa, United States
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level

ATC is seeking a customer-focused and communicative Call Center Representative. The role involves handling inbound and outbound calls, assisting customers with inquiries, resolving issues, and providing accurate information about products and services.

AnimationInformation TechnologyMobile AppsSoftware
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Growth Opportunities
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H1B Sponsor Likelynote

Responsibilities

Answer incoming calls promptly and professionally
Make outbound calls as required for follow-ups or customer outreach
Provide accurate information regarding products, services, and company policies
Resolve customer complaints or escalate complex issues to the appropriate department
Maintain customer records and update information in the system
Follow scripts and call procedures when necessary
Meet daily/weekly/monthly performance targets (e.g., call handling time, customer satisfaction)
Deliver excellent customer service and maintain a positive, empathetic attitude

Qualification

Communication skillsActive listeningBasic computer proficiencyCRM toolsMultitaskingProblem-solving skillsAttention to detailCalm under pressure

Required

High school diploma or equivalent; additional education is a plus
Strong communication and active listening skills
Basic computer proficiency and ability to learn CRM tools quickly
Ability to multitask, stay calm under pressure, and handle difficult callers professionally
Good problem-solving skills and attention to detail

Preferred

Previous call center or customer service experience

Company

ATC

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Founded in the wake of the 2008 Great Recession, ATC has evolved into a dynamic tech company, known for its ability to adapt quickly to the ever-changing business landscape.
dateFounded in 2007
location
West Des Moines, Iowa, USA
people-size201-500 employees
web-link
https://atc.xyz

H1B Sponsorship

ATC has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (24)
2024 (12)
2023 (13)
2022 (7)
2021 (23)
2020 (38)

Funding

Current Stage
Growth Stage

Leadership Team

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Zainab (Ameera) A
Director of Partnerships & Training Departments/Senior Agile Specialist
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Company data provided by crunchbase