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TriNet · 1 month ago

Senior People Operations Analyst

120 High Street, Dunwoody, GA, 30346, US

Full-time

Onsite

Senior Level

$68K/yr - $116K/yr

5+ years exp

TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). The Senior People Operations Analyst advocates and implements best practice systems for TriNet’s Contingent Workforce Program, delivering reporting and insights while coordinating MSP activities and ensuring operational excellence.

Bookkeeping and PayrollEnterprise SoftwareHuman ResourcesRisk ManagementSoftware

Responsibilities

Provide accurate and timely reporting on TriNet’s contingent workforce, including headcount, spend, new additions, and departures

Develop dashboards and metrics to track program performance and compliance

Analyze trends and provide insights to support strategic decision-making

Partner with TriNet Procurement to review and verify Statements of Work (SOW) for accuracy and completeness; ensure SOWs align with contractual obligations and MSP program standards

Maintain strong relationships with contingent workforce vendors to support resource needs and resolve issues promptly

Learn and utilize SAP Fieldglass for contingent workforce management, including onboarding, offboarding, and assignment tracking

Ensure adherence to SOX controls and accurate data integration between Fieldglass and Oracle systems

Support compliance with CCWP and CCHS standards, including worker classification, tenure tracking, and risk mitigation

Act as a primary day-to-day point of contact for Randstad PMO teams (India and USA) regarding TriNet’s contingent workforce inquiries

Provide guidance and support to internal stakeholders on MSP processes, policies, and system usage

Assist in resolving escalations and ensuring a positive experience for contingent workers and hiring managers

Evaluate existing workflow, processes, procedures, and programs; perform best practice benchmark gap analysis

Collaborate with internal and external experts to document processes and work instructions

Facilitate training to ensure employees understand how to perform processes with accuracy

Scope projects with short-term vs. long-term corporate goals, customer impact, resource requirements, and cross-functional involvement

Provide prompt service to internal colleagues

Provide training and support to peers in designated functional areas

Serve as escalation and subject matter expert for TriNet’s MSP Contingent program

Maintain in-depth knowledge of company-specific policies, practices, benefits programs, and compliance requirements

Analyze trends and metrics in partnership with Randstad to develop solutions, programs, and policies

Perform other duties as assigned

Comply with all policies and standards

Qualification

Contingent workforce managementSAP FieldglassData analysisMicrosoft Office SuiteOracle applicationsProfessional Human Resources certificationCommunication skillsProblem-solving mindsetRelationship-building abilitiesAttention to detail

Required

Bachelor's Degree in HR, Business, Supply Chain, or related field; or equivalent work and education experience required

Typically 5[+] years' experience in a shared service HR model, PEO environment, contingent workforce management, MSP programs, or vendor management

Strong communication skills; ability to write detailed processes and present information for targeted audiences

Proficient in Microsoft Office Suite; knowledge of Oracle applications, PeopleSoft, Taleo, and SAP Fieldglass or similar VMS platforms

Ability to create Standard Operating Procedures (SOPs)

Working knowledge of multiple HR disciplines: compensation, benefits, employee relations, immigration, performance management, federal and state employment laws

Excellent verbal and written communication skills

Ability to provide constructive feedback and work with peers in a positive manner

Strong Excel (pivot tables and VLOOKUP), PowerPoint, and Word skills; proficiency in data visualization tools

Strong acumen with systems, data, and reporting

Professional demeanor; ability to demonstrate courtesy and tact

Collaborative team player; able to interact with employees at all levels

Flexible to accommodate business needs and work in a fast-paced environment

Self-directed, with solid time management skills for workload and competing priorities

Strong conflict/mediation management skills

Ability to maintain confidentiality of highly sensitive information

Excellent attention to detail and organizational skills

Relationship-building abilities