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Momence · 8 hours ago

Sales Ops Manager

United States

Full-time

Remote

Mid, Senior Level

3+ years exp

Momence is a next-generation booking and communications platform for experience-based businesses. The Sales Operations Manager will enable and scale the sales organization by optimizing processes, maintaining CRM integrity, and supporting revenue growth through data-driven insights and collaboration with various teams.

Business DevelopmentE-CommerceInformation TechnologyInternet

Responsibilities

Partner with Sales, Marketing, and Revenue leaders to define, measure and report on key sales metrics, top funnel data flows, pipeline health, deal progression, conversion rates, win/loss analysis and forecast accuracy

Maintain and optimize our CRM (HubSpot) and sales tech stack: ensure data integrity, manage workflows, create dashboards and reports, automate repetitive tasks

Build and document scalable processes to optimize efficiency reduce friction

Support enablement by coordinating training materials, onboarding new team members, managing playbooks, and ensuring consistent use of tools and processes

Inform territory and quota planning, compensation plan modeling, forecasting, and resource allocation

Liaise between teams to ensure alignment, feedback, and continuous improvement

Monitor and identify operational bottlenecks, propose improvements, and implement solutions

Support data hygiene (clean pipelines, accurate CRM records, minimal duplication, and reliability)

Generate regular reports and insights for leadership

Manage and optimize marketing automation workflows (ideally in Hubspot) to ensure accurate lead capture, scoring, routing, and lifecycle progression

Develop and maintain documentation for processes, lead management, scoring, routing, and campaign operations

Qualification

CRM administrationSales Operations experienceData analysisMarketing automationSales enablement materialsClear communicationProblem-solvingCollaboration skillsPresentation skills

Required

Strong CRM administration and optimization experience, including the ability to successfully lead others in appropriate workflows; able to build dashboards, reports, workflows, and automations

3 - 5+ years of progressive Sales Operations experience

Experience selling, or enabling and supporting the sales, at a SaaS company

Success maintaining pipeline hygiene

Foundational understanding of top-to-bottom sales funnel progression

Strong data analysis experience utilizing Sheets or Excel modeling

Marketing automation experience

Clear communication skills, with the ability to clearly document processes, partner cross-functionally, and collaborate synchronously and asynchronously with multiple teams and stakeholders

Experience designing, facilitating, presenting, and tracking the success of Sales enablement materials to support success at all funnel stages

A self-driven desire to learn, grown, and develop in a multi-faceted role

Preferred

CRM expertise within Salesforce, or - even better - within HubSpot

Marketing automation experience within HubSpot and/or Marketo

Experience working in growth-stage companies

Experience working remotely, ideally in a globally distributed team

Personal or professional experience working with business owners in the customer verticals we serve (fitness, yoga, wellness, spas and salons, classes, etc.)