Citizens · 1 month ago
Incentive System Support Analyst
One Citizens Bank Way, Johnston, RI, 02919, US
Full-time
Onsite
Entry Level
1+ years expCitizens is a financial services company, and they are seeking an Incentive System Support Analyst to join their Sales Performance Management team. The role involves ensuring accurate administration of incentive compensation processes, maintaining data integrity, and collaborating with business partners to enhance systems and processes.
BankingCredit CardsFinancial ServicesFinTechRetail
Responsibilities
Perform daily data validation and troubleshoot file load errors
Engage business partners as needed, including managing help desk tickets
Execute manual data loads and perform checksum audits to ensure accuracy
Administer and monitor established processes supporting incentive plan operations, including: Payee and hierarchy maintenance, Plan eligibility and participation, System extracts and reporting, Field-facing administrative tools like plan acknowledgement, allocations and roster validations
Support ICM team role in SPM initiatives, including data migration to the data lake
Maintain data dictionaries and manage new requests or changes to existing inputs
Conduct internal system audits and cleanup activities
Create and maintain documentation for internal procedures, audit routines, and colleague readiness
Manage system access requests and perform regular User Entitlement Reviews
Act as first-line contact for incoming questions and issues; manage ServiceNow tickets
Test configuration changes, workflows, templates, and forms to ensure system integrity
Represent the team in partnership routines and cross-functional initiatives
Support quality assurance & internal audit testing
Qualification
Required
1-3 years in business and data analysis, including requirements development and technical delivery
Strong understanding of databases and SQL
Knowledge of incentive plans and related administration processes
Proficiency in Microsoft Office Suite (Excel, Project, Visio, PowerPoint, Word)
Ability to work independently, resolve issues, and escalate appropriately
Excellent follow-up and communication skills (oral and written)
Ability to manage competing priorities while meeting Service Level Agreements (SLAs)
Ability to manage workload and incoming work with Agile methodologies (Kanban)
Bachelor's Degree required
Preferred
3–5 years of experience in financial services across customer-facing, leadership, or technical roles
1-3 years of administrative experience with an incentive compensation management system, preferably Varicent
Company
Citizens
At Citizens, we recognize that the journey to accomplishment is no longer linear and that individuals are made of all they have done and all they are going to do.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$2B2025-02-26Post Ipo Debt· $750M
2024-07-09Post Ipo Debt· $1.25B
2014-09-23IPO
Leadership Team
Melisa Carrascoza
SVP, Business Banking Market Executive - New England South
Steve Kozek
Head of Commercial Excellence, Senior Vice President
Recent News
2026-01-22
Talk Business & Politics
2026-01-19
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