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Presidio · 23 hours ago

Business Process Consultant, ServiceNow

United States

Full-time

Hybrid

Mid Level

4+ years exp

Presidio is at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and next-generation AI. The Business Process Consultant will act as a liaison between the customer and the technical team during the deployment of a ServiceNow project, guiding clients to make decisions that provide business value while adhering to best practices.

Cloud InfrastructureInformation ServicesInformation Technology

Responsibilities

Understand and explain industry and ServiceNow best practices

Understand and explain Contender products and service offerings

Assist in the implementation of delivery projects, including:

Conducting demos and working sessions with the client

Gathering requirements from the client

Identifying gaps or weaknesses in customer processes

Drafting Agile stories from business requirements

Supporting User Acceptance Testing (UAT)

Supporting Organizational Change Management (OCM)

Qualification

ServiceNowBusiness Process ConsultingServiceNow System Admin CertificationITIL frameworkAgile methodologyUser Acceptance TestingInterpersonal skillsCommunication skills