WeWork · 1 month ago
Global Security Operations Center Operator
Plano, TX United States of America
Full-time
Onsite
New Grad, Entry Level
$46K/yr - $62K/yrWeWork is a company that provides flexible workspace solutions globally. They are seeking a Global Security Operations Center Operator to serve as the primary interface between the Global Security and Resilience Department and WeWork’s member base, focusing on customer service and security operations.
Commercial Real EstateCoworkingFinancial ServicesProperty DevelopmentPropTechReal Estate
Responsibilities
Engagement on all member and employee service calls and service requests that are processed through the GSOC
Directly assist members, employees, contractors, and visitors by answering telephone calls, verifying information and assisting with security, member and locations issues with a clear focus on customer service
Identify callers’ needs, clarify information, provide solutions and/or alternatives and escalate issues as necessary
Serve as initial point of contact for all security and emergency management issues, triaging issues per policy and escalating to the appropriate stakeholders
Monitor threat management systems including open source intelligence feeds, CCTV/Access Control Systems and human intelligence sources to serve as an overwatch platform for all Wework assets
Assist with access issues, such as helping with lock outs, identifying faulty hardware, or assigning access cards to new employees, members, and contractors
Identify the nature of security events and apply corresponding standard operating procedures or incident action plans
Coordinate with other members of the GSOC team, Global Security & Resilience, and other internal or external stakeholders as directed by procedures, or as needed
Maintain rigorous standards for documentation and data management as it applies to calls, events, or incidents
Qualification
Required
Experience working in a Security Operations Center or in a customer support role
Customer focused and adaptability to different call types with empathy and respect
Be willing to work shift work in support of a 24/7 operation - hours are 3-12pm Monday- Friday - 40 hours per week
Ability to follow established escalation protocols, communicating critical information in a timely manner and ensuring proper stakeholders are notified of critical incidents
Strong phone and verbal communication skills
Strong written communication skills
Experience with help desk applications and service ticket processes
Experience with Google Suite
Demonstrate a high level of attention to detail
Be able to multitask across multiple platforms, departments, time zones, and countries
Be able to liaise with external corporate organizations in a professional manner
Preferred
Foreign language skills a +
Benefits
20 days of PTO
Approximately 10 paid holidays
80 hours of paid sick leave
16 weeks paid parental leave
Competitive healthcare benefits
401K plan
Life & AD&D insurance
Company
WeWork
WeWork is a platform for creators that transforms buildings into dynamic environments for creativity, focus, and collaboration.
Founded in 2010
5001-10000 employees
H1B Sponsorship
WeWork has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (18)
2023 (42)
2022 (21)
2021 (16)
2020 (21)
Funding
Current Stage
Public CompanyTotal Funding
$22.2BKey Investors
SoftBank Vision FundBrookfield Asset ManagementCushman & Wakefield
2024-04-29Post Ipo Equity· $450M
2023-01-03Post Ipo Debt· $250M
2022-05-12Post Ipo Debt· $350M
Leadership Team
John Santora
Chief Executive Officer
Claudio Hidalgo
Regional President LATAM
Recent News
The Real Deal
2025-12-16
2025-12-02
2025-11-24
Company data provided by crunchbase