Mercedes-Benz Vans USA · 1 month ago
Consultant, Executive Referral Management
Atlanta, GA
Full-time
Onsite
Entry, Mid Level
2+ years expMercedes-Benz USA is responsible for the sales, marketing and service of all Mercedes-Benz and Maybach products in the United States. The Consultant, Executive Referral Management role focuses on creating customer loyalty, responding to escalated concerns, and collaborating with various teams to ensure customer satisfaction and retention.
Automotive
Responsibilities
Manage customer inquiries and/or concerns escalated from, but not limited to, these sources: phone, Executive Management, Case Managers, Customer Care, Roadside Assistance, email, fax, white mail. Concerning, but not limited to, the following categories: product, service, recalls, sales, warranty, legal issues, public relations, various media, technical and engineering issues, warranty, marketing and special projects
Accurately document and update customer/vehicle information in MBUSA internal customer data systems. Ensure complete documentation of customer contact with corrections and updates, as required
Research all aspects of escalated cases while determining the need to involve dealerships and/or the Field. Includes, but is not limited to: investigation of customer and vehicle details, outreach to necessary departments, dealerships and Field personnel
Knowledgeable on all aspects of Customer One Accommodation (C1A) including, but not limited to: ability to negotiate a successful resolution with dealer personnel, MBUSA department personnel, Field personnel, and customers. Ability to communicate the value of customer retention to all internal/external groups by winning customer trust and loyalty, driving business to dealerships, and making the dealer the hero
Knowledgeable on all aspects of the Closed Loop Process including, but not limited to: timely follow-up of all cases in order to bring them to a successful resolution, ability to communicate and negotiate with internal and external groups and customers
Support and mentor Executive Referral Managers. Provide training for new staff
Qualification
Required
Bachelor's Degree (accredited School) With Emphasis In Business Administration
Bachelor's Degree (accredited School) With Emphasis In Business Management
Must have 2- 4 years (total) of experience in Administration: General Knowledge of administrative procedures, process/project development, and system procedures
Must have 2- 4 years (total) of experience in Business - General: General Knowledge of fundamental business practices and concepts that impact the success and profitability of the organization
Must have 2- 4 years (total) of experience in Business Management: General Knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, human resource management and efficiency and process method
Must be able to work flexible hours/work schedule
Travel domestically
Work weekends & Holidays when required
Benefits
Mitarbeiterhandy möglich
Mitarbeiter Events
Gesundheitsmaßnahmen
Betriebliche Altersversorgung
Mobilitätsangebote
Flexible Arbeitszeit möglich
Mitarbeiterrabatte möglich
Coaching
Mitarbeiterbeteiligung möglich
Company
Mercedes-Benz Vans USA
Mercedes-Benz Vans are built to build your business.
1001-5000 employees
H1B Sponsorship
Mercedes-Benz Vans USA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (13)
2023 (13)
2022 (8)
2021 (6)
2020 (3)
Funding
Current Stage
Late StageCompany data provided by crunchbase