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Generator Supercenter · 1 month ago

Service Dept Office Admin

Tomball, TX

Full-time

Onsite

New Grad, Entry Level

Generator Supercenter is the number #1 Generac dealer in North America, dedicated to providing high-quality generator solutions. They are seeking a highly organized Office Admin to perform clerical tasks, assist staff managers, and ensure exceptional customer service.

ElectronicsRetail

Responsibilities

Coordinate and schedule service calls and maintenance for generators

Dispatch field technicians efficiently based on location and availability

Communicate with customers regarding appointment times, service updates, and inquiries

Maintain accurate service records and scheduling logs

Assist with incoming service requests via phone and email

Work closely with service managers and technicians to ensure smooth operations

Provide exceptional customer service and follow up on completed jobs

Must be organized, detail-oriented, and comfortable in a fast-paced environment

Qualification

Phone etiquetteCustomer service orientationData entry skillsComputer applications proficiencyRequired language proficiencyVerbal communicationWritten communicationOrganizational skillsListening skillsProblem analysisJudgmentStress toleranceResilienceMulti-taskingProblem-solvingAttention to detailAdaptabilityTeamwork