Elite Services Representative jobs in United States
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Heartland ยท 1 month ago

Elite Services Representative

positionUnited States
timeFull-time
remoteRemote
seniorityNew Grad, Entry Level

Global Payments is a leading company in payment solutions, helping millions of people move money between buyers and sellers. The Elite Services Representative will respond to client inquiries and provide problem resolution while maintaining a detailed knowledge of the company's products and services.

Credit CardsPaymentsTransaction Processing

Responsibilities

Responds to client inquiries via telephone, email, SMS and Chat to provide problem resolution in accordance with the organization's service standards
Receives and/or places telephone calls which are predominantly routine, but may require deviation from standard screens, scripts, and procedures
Answer customer telephone inquiries, orders, service needs and complaints, respond where applicable or direct to technical/service areas
Maintain detailed and current knowledge of the company's/assigned client's products and services
Analyze customer service needs for communication to service and technical departments, when applicable
Requires ability to navigate a computerized data entry system or other relevant applications

Qualification

Customer serviceData entryProblem resolutionTechnical knowledgeCommunication skills

Required

Responds to client inquiries via telephone, email, SMS and Chat to provide problem resolution in accordance with the organization's service standards
Receives and/or places telephone calls which are predominantly routine, but may require deviation from standard screens, scripts, and procedures
Answer customer telephone inquiries, orders, service needs and complaints, respond where applicable or direct to technical/service areas
Maintain detailed and current knowledge of the company's/assigned client's products and services
Analyze customer service needs for communication to service and technical departments, when applicable
Requires ability to navigate a computerized data entry system or other relevant applications

Company

Heartland

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Heartland is a fintech company offering payment processing services and point of sale systems for businesses and educational institutions.
dateFounded in 1997
location
Oklahoma City, Oklahoma, USA
people-size1001-5000 employees
web-link
https://www.heartland.us

Funding

Current Stage
Late Stage
Total Funding
unknown
2025-05-28Acquired

Leadership Team

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Asif Bhagat, PharmD
ISO Partner
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Becky Chapin
Client Partner
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Recent News

Mirror.co.uk
Topshop issues major update on whether it will open high street stores again
2025-06-05
Payments Dive
Global Payments to sell payroll unit for $1.1B
2025-05-28
thefly.com
Heartland upgraded to Outperform from Market Perform at Keefe Bruyette
2024-06-01
Company data provided by crunchbase