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Immatics · 2 months ago

IT Specialist II

Houston

Full-time

Onsite

Mid Level

3+ years exp

Immatics is committed to making a meaningful impact on the lives of patients with cancer. The IT Specialist II will support the US SEC IT team by overseeing system upgrades, prioritizing user requirements, and providing technical support to ensure smooth IT operations.

Biotechnology

Comp. & Benefits

H1B Sponsor Likely

Responsibilities

Support end user on a day-to-day basis through ticketing system

Installing and updating critical operating systems

Updating and maintaining inventory list

Rollout and deployment of new pc

New employee IT orientation

Acts as both a primary support point and as an escalation point regarding technical issues within an enterprise environment

Performs escalations when necessary for vendors or internal departments; capable of acting as remote support for vendors

Maintains and supports enterprise resources, including laptops, desktops, tablets, mobile phones, and other network-enabled devices

Supports internal policies and procedures

Analyzes hardware, software, and network problems using diagnostic tools, knowledge base, and troubleshooting procedures

Resolves unknown errors and documents resolution procedures for use in the knowledge base

Provides suggestions or advice to senior management regarding IT device investment and enterprise device upgrades

Assist in installing, maintenance, and troubleshooting lab devices and pc’s

Qualification

Windows troubleshootingMAC troubleshootingIT support experienceIncident managementTicketing systemsCustomer serviceCommunication skillsProblem solvingAttention to detailCritical thinking

Required

Associates or Bachelor's Degree

Three (3) years of IT support experience

Strong experience with installing, imaging and troubleshooting Windows and MAC devices within an enterprise

Strong ability to utilize clear and effective written and verbal communication

Incident, ticketing, change management

Preferred

lab software support experience

Assist some facility with IT related tasks

Assist with vendor negotiation

Benefits

Competitive rates for Health, Dental, and Vision Insurance

4 weeks of Paid Time off, granted up front each year and prorated for first and last year of employment.

Sick Time Off – 56 hours

12 Paid Holidays

100% Employer-Paid Life Insurance up to at 1x annual salary

100% Employer Paid Short- and Long-Term Disability Coverage

401(k) with Immediate Eligibility & company match…

You are eligible for 401(k) plan participation as of your first paycheck.

The company will match 100% of your contributions up to 3% of your base salary for the first two years of employment, 4% for years 2-3 of employment, and up to 5% of your salary from the fourth year onward of continued employment.

Partially paid Parental Leave for eligible employees. (3 weeks)

Additional voluntary employee paid coverages including Accident, Hospital Indemnity, and Critical Illness Employee Paid Identity Theft Protection and Pet Insurance.

Company

Immatics

Immatics is committed to making a meaningful impact on the lives of patients with cancer.

Founded in 2000

Tuebingen, DE

501-1000 employees

http://www.immatics.com

H1B Sponsorship

Immatics has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2020 (1)