Nightwing · 1 month ago
Tier 1 Technician
Pensacola, FL
Full-time
Onsite
New Grad, Entry LevelNightwing Technologies is a provider of advanced cyber and data operations services, supporting U.S. Government customers in critical development and sustainment programs. They are seeking a Tier 1 Technician to perform technical tasks related to network operations, including problem identification and resolution in support of various environments.
Information Technology & Services
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Supports and provides Tier I (Help Desk) and Tier II (Escalation) problem identification, diagnosis and resolution of problems
Provides support for the escalation and communication of status to agency management and internal customers
Observes, analyzes and reports data; and when appropriate makes necessary repairs to equipment
Utilizes various engineering and scientific drawings, manuals and other related documentation in the performance of assigned tasks. This position requires shift work
Qualification
Required
Must be able to work shift schedule
U.S. Citizenship
Must have an active/current Top Secret clearance with SCI eligibility
Must be able to obtain DHS Suitability
No experience required
Experience and/or familiarity with one or more of the following: M365, Call Distribution Systems, Red Hat, Microsoft Windows (10, 11), VMware, SharePoint
Experience with monitoring system health and status
Experience documenting problems and resolutions through a tracking program
Experience performing various administrative duties and provide technical assistance, with the supervision of a team leader to remotely located users
Tier I experience: General troubleshooting, triage, or performance of specific tasks (i.e. user account creation, password resets/unlocks, share drive access, remote software installations)
Bachelor's degree in Computer Science, Computer Engineering, Computer Information Systems, Computer Systems Engineering or a related discipline is required. [Four (4) years of experience (for a total of six (6) or more years) may be substituted for a degree.]
Preferred
Experience interfacing with the following groups: software development, testing, integration, deployment, sustainment, maintenance, etc
Experience working in an Agile environment
Experience with ITIL methodology
Experience and/or familiarity with one or more of the following shell scripts: Bourne, C, Krone, Bash, Perl, etc
Experience and/or familiarity with one or more of the following: TCP/IP, Cisco switches and routers, VLAN, firewall, VPN, storage arrays (RAID, Blades), etc
Experience performing incident response (tiered support model), using an Incident Management System
Tier II experience: Prioritize incidents. Perform detailed troubleshooting, root cause analysis. Determine multi-user, multi-system correlations
Experience interfacing directly with customer and program management team
Experience providing status to program management and input to customer status reports
Company
Nightwing
We are the intelligence services company that continually redefines the edge of the possible to keep advancing our national security interests.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase