Thermo Fisher Scientific · 2 weeks ago
Digital Account Manager - Lab Sales
Austin, TX
Full-time
Hybrid
New Grad, Entry Level
$50K/yr - $61K/yr
0+ years expThermo Fisher Scientific is dedicated to enabling customers to make the world healthier, cleaner, and safer. The Digital Account Manager will leverage product features and scientific techniques to qualify leads, initiate and close sales, and promote company products, while managing customer relationships at assigned accounts in North America.
BioinformaticsBiotechnologyCloud Data ServicesConsultingHealth CareLife ScienceManagement Information SystemsOffice SuppliesPrecision Medicine
Responsibilities
Become an expert in specific Biosciences (BID) product portfolios
Respond positively to and expeditiously process all incoming inquiries, email, and meeting requests from customers
Provide a high level of customer service excellence to assist customers digitally through various forms of technology remotely
Triage and troubleshoot customer needs and ensure the customer is directed to the appropriate company resource
Facilitate the information flow between customers, sales reps/account managers, technical sales specialists, customer service and technical services
Provide quotes, pricing and promotions to customers based on their unique needs
Log opportunities in Salesforce.com
Qualification
Required
Bachelor's Degree in a Life Sciences field is required or related lab experience may substitute
Requires a minimum of 0-1 years related work experience (i.e. customer services, telephone experience)
Demonstrated proficiency with computer applications, including MS Word, Excel, Outlook, PowerPoint, or like programs. Salesforce a plus
General knowledge of the assigned product portfolio and/or customer segment required
Can communicate in English
Practical understanding of the sales process & buying cycle
Must possess strong interpersonal skills, positive demeanor, and have the professional mannerisms to hold oneself in any customer situation
Must be detail oriented, excellent communicator, self and highly motivated, and work effectively in a multi-task environment
Minimal travel may be required (up to 5%)
Preferred
Knowledge of life sciences and workflows or hands-on laboratory experience in a research lab setting, particularly in the area of genomics is desired
Experiences in remote selling (phone or digital) and customer consultation is desired
Company
Thermo Fisher Scientific
Thermo Fisher Scientific is a biotechnology and laboratory equipment company that provides a wide range of scientific products and services.
10001+ employees
H1B Sponsorship
Thermo Fisher Scientific has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (272)
2024 (224)
2023 (233)
2022 (342)
2021 (315)
2020 (227)
Funding
Current Stage
Public CompanyTotal Funding
$15.97BKey Investors
National Grid
2025-11-24Post Ipo Debt· $2.42B
2025-09-30Post Ipo Debt· $2.5B
2023-08-07Post Ipo Debt· $2.95B
Leadership Team
Stephen Williamson
Senior Vice President and Chief Financial Officer
Daniella Cramp
Senior Vice President and President, Bioproduction Group
Recent News
Company data provided by crunchbase