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NAPA Auto Parts · 2 months ago

Field Service Supervisor

Richmond, VA, USA

Full-time

Hybrid

Mid Level

NAPA Auto Parts is a part of Motion Industries, seeking a Field Service Supervisor to enhance business growth and manage service personnel. The role involves ensuring technicians are trained, scheduling jobs, and maintaining adherence to company standards.

AutomotiveIndustrialMachinery Manufacturing

Responsibilities

Develops and implements best practices and procedures to enhance business growth

Manages service personnel to ensure they meet customer’s expectations and requirements

Ensures that every technician has the proper training and certifications to meet the needs of the job

Schedules service jobs and assigns personnel to specific jobs and duties

Ensures that service personnel are provided the proper equipment and tools needed to perform jobs correctly and safely

Ensures the service team adheres to all new SOP’s, KPI’s and Lean Six Sigma programs

Assists Manager and/or Account Specialist in customer surveys and is able to review jobs for quotes

Participates with Manager in hiring new Field Service Technicians

Tracks all training for each technician

Performs other duties as assigned

Qualification

TrainingCertificationsLean Six SigmaService managementSchedulingCustomer service

Required

Develops and implements best practices and procedures to enhance business growth

Manages service personnel to ensure they meet customer's expectations and requirements

Ensures that every technician has the proper training and certifications to meet the needs of the job

Schedules service jobs and assigns personnel to specific jobs and duties

Ensures that service personnel are provided the proper equipment and tools needed to perform jobs correctly and safely

Ensures the service team adheres to all new SOP's, KPI's and Lean Six Sigma programs

Assists Manager and/or Account Specialist in customer surveys and is able to review jobs for quotes

Participates with Manager in hiring new Field Service Technicians

Tracks all training for each technician

Performs other duties as assigned

Benefits

Healthcare coverage

401(k)

Tuition reimbursement

Vacation

Sick

Holiday pay

Company

NAPA Auto Parts

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Through nearly 6,000 auto parts stores and over 16,000 auto care and collision centers in the U.S., NAPA has America’s largest network of parts and care.

Founded in 1925