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Aloware · 1 month ago

Fullstack Engineer with AI

United States

Full-time

Remote

Senior Level

$4,000/mo - $6,000/mo

5+ years exp

Aloware is a leading cloud-based contact center software that enables businesses to seamlessly integrate their customer communications across multiple channels. They are seeking an expert full-stack engineer with AI experience to architect and build their next-generation intelligence layer, integrating cutting-edge Generative AI technologies into their platform.

Communications InfrastructureCRMCustomer ServiceSaaSSoftware

H1B Sponsor Likely

Responsibilities

Design and implement robust integrations with major AI providers (OpenAI, Anthropic, and Google Gemini) to power conversational agents

Build Retrieval-Augmented Generation (RAG) workflows using OpenSearch or Elasticsearch to enable agents to answer questions based on specific customer data with high accuracy

Develop low-latency logic for Voice Agents (IVAs) by chaining Speech-to-Text, LLM processing, and Text-to-Speech APIs to handle live phone calls

Write clean, efficient, testable, and maintainable code. Our core tech stack is PHP, but we are open to Python or Node.js for AI services

Design system prompts and security guardrails to ensure agents remain on-topic, professional, and secure during interactions

Implement automated evaluation pipelines to test prompts against edge cases before deployment to production

Ensure each piece of code, including prompts and model configurations, is thoroughly tested to maintain high standards

Actively participate in peer code reviews to enhance code quality and learn the intricacies of the core telephony platform

Provide support and assistance to other team members, specifically on interacting with the AI microservices

Help others with questions, issues, and challenges to promote a team-oriented environment

Write and maintain technical documentation for API specs and Prompt Libraries

Inform about new or updated dependencies, create deployment manuals, and produce instructional videos for new AI capabilities

Encourage generating creative ideas and innovative approaches to prompt engineering, token usage, and cost optimization

Show leadership in tackling complex challenges (e.g., reducing latency in voice bots) and contributing unique solutions

Demonstrate an ability to think outside the box, leading to improvements in processes or products

Act as a mentor or guide for less experienced team members, fostering a culture of learning and growth

Qualification

Generative AI ExperienceAPI IntegrationRAG ImplementationFull Stack AwarenessPHP/LaravelVueJSNode.jsPythonMySQLAWSTelecommunicationsVOIPChatbotsCRM Software

Required

5+ years experience as a software engineer working on a VueJS/PHP/MySQL/AWS stack

Generative AI Experience: Proven experience building applications using APIs from OpenAI, Anthropic, or Google Gemini

Vector Search: Experience implementing RAG using OpenSearch, Elasticsearch, or vector databases

API Integration: 2+ years experience designing and consuming REST APIs

Full Stack Awareness: Demonstrated experience working with VueJS or React

Experience working in the API layer with security, logging, throttling, and modifying requests and responses

Preferred

Background related to telecommunications, VOIP, digital messaging, chatbots, or CRM software

Company

Aloware

Aloware stands at the forefront of providing all-in-one cloud based contact center solutions.

Founded in 2018

Los Angeles, California, USA

51-200 employees

https://aloware.com

H1B Sponsorship

Aloware has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

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Trends of Total Sponsorships

2024 (1)

2022 (1)