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Stryker · 1 month ago

Senior Manager, Customer Excellence

Denver, Colorado

Full-time

Hybrid

Senior Level, Lead/Staff

$149K/yr - $329K/yr

10+ years exp

Stryker is a leading medical technology company, and they are seeking a Senior Manager for Customer Excellence in their Sports Medicine division. This role focuses on evolving and executing strategies for surgeon consultant engagement, driving alignment across teams, and managing relationships with key stakeholders.

BiotechnologyHealth CareLife ScienceMedicalMedical Device

Growth Opportunities

Responsibilities

Lead the strategic planning and execution of surgeon engagement initiatives for the Sports Medicine division

Work with all cross-functional leaders, Sports Medicine executive leadership and cross-divisional leadership to ensure alignment to surgeon management

Work across Stryker divisional leadership to align and partner on surgeon strategies

Ownership of communication strategy associated with surgeon engagement to ensure consistent podium messaging

Align divisional leadership and cross-functional teams (Marketing, Medical Education, Sales, Professional Affairs, Clinical, and R&D) around unified surgeon engagement and communication strategies

Manage the Professional Affairs, National programming, and Customer Experience teams to ensure high standards and brand management of Sports Medicine’s partnership with its customers and Key Opinion Leaders

Responsible for managing all surgeon consultant relationships for Sports Medicine

Align and lead key leadership members in the qualification and evaluation of all potential surgeon consultants with in-person meetings to ensure alignment to business needs

Manage KOL feedback sessions in collaboration with cross-functional partners

Manage and initiate all surgeon consultant proposals in partnership with consultant sponsors through the Consultant Committee process

Adhere to all Stryker Policy, Code of Conduct, Regulatory, and Compliance Processes

Advance Customer Engagement Initiatives

Develop communication strategy with KOL’s

Develop in-depth expertise of the sports medicine market and clinical procedures that guides program development decisions and supports surgeon relationship building

Responsible for brand alignment in developing collateral

Anticipate, identify, and resolve high-level problems associated with completing projects

Partner with Professional Affairs to ensure compliant and transparent contracting, KOL qualification, and fair market value (FMV) alignment for all consultant engagements

Facilitate field and in-person visits with surgeon consultants to evaluate capabilities, strengthen relationships, and identify collaboration opportunities

Partner with other divisions to create consistency and efficiency in surgeon engagement processes, communication, and data tracking

Serve as a strategic advisor on surgeon engagement trends, competitor activity, and industry best practices, ensuring the Sports Medicine division remains a leader in customer excellence

Qualification

Strategic planningSurgeon engagementKOL managementMedical device experienceAnalytical skillsPeople leadershipCommunication strategyCustomer-facing programsMedical educationProblem-solving